Problems with Sure Signal 3

[peterwalshe]

Sure(?)signal V3. Power: On full (not flashing), Internet: solid white, In Service: solid white, In Use: off.

I've rebooted a number of times: same result.

The mobile will not register on the network.

Please advise.

[BandOfBrothers]

Please take a look through these Sure Signal Trouble Shooting threads :


https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Vodafone-Sure-Signal-troubleshooting/td-p/23917...


http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Troubleshooting-Please-read-before-posting/td-p/...


as these may help to resolve issues. They have links to the key things you can do to try and self resolve the issue you are experiencing.


FAQs : https://support.vodafone.co.uk/Network-and-coverage/-Signal/


To note the Sure Signal Device comes with a 24 month warranty.

[peterwalshe]

I'm afraid none of those links are relevant. I repeat: all light are on steady, apart from In Use (far right) which is completely off. See attached image - all lights that are on are steady.

Do I take it back to the shoip for replacement?

Serail no. 40132331196.

Sincerely

[Retired-Sarah]

@peterwalshe So we can clarify on this, ts it one phone in particular that won’t register?

If so, has the phone had a recent SIM swap?

If this is the case, you’ll need to remove and re add the number to the Sure Signal and reset the phone once this has been actioned.