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31-12-2014 05:22 PM - last edited on 28-10-2015 09:13 AM by JD
I need a proof of purchase for my insurance company. I rang the customer services but they sent me to [Removed as per House Rules]
This link did not work for me and I need the proof of purchase ASAP otherwise the claim will not go through. I have spoken to vodafone in store and apparently my account is still linked to my old iPhone as I upgraded over the phone and not in the store.
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31-12-2014 11:46 PM
Hi there
If you need a quick response, I believe that LiveChat should be able to help you. If you don't mind a bit of a wait, one of the eForum Team will also be able to help you get the proof of purchase you need.
PWIAC
31-12-2014 11:46 PM
Hi there
If you need a quick response, I believe that LiveChat should be able to help you. If you don't mind a bit of a wait, one of the eForum Team will also be able to help you get the proof of purchase you need.
PWIAC
24-02-2015 01:51 PM
24-02-2015 02:05 PM
24-02-2015 02:50 PM
The make and model of the device don't matter in this context. Try talking to Live Chat (Contact Us at the bottom of the page). They should be able to help. As long as the phone is on contract (ie not an outright retail purchase), it should be straightforward.
24-02-2015 02:55 PM
24-02-2015 02:57 PM
Maybe if you asked for proof of use instead? This is something that comes up fairly regularly and my understanding is the CS have a form they can complete that gets the info emailed to you.
24-02-2015 03:01 PM
24-02-2015 04:31 PM
@Farrukhshah123 wrote:
I really appreciate your response Even I tried CS 3 or 4 times no one is helping there too is that possible you can send me the link for live chat. many thanks
http://www.vodafone.co.uk/contact-us/index.htm
On the questionnaire, choose Personal - Looking for something else - Can't find what you're looking for. LC will come up as busy at first, but should connect within a minute. Let them do their initial spiel, then make your request as briefly as possible. I've always found them very helpful.
24-02-2015 01:55 PM