Proof of Usage

[lesleystraw01]

Hi, 

How can I get a Proof of Usage?

Halifax who my insurance is with, require this for processing my insurance claim. 

I have spoken to someone at 191 Customer Services and the Live who cannot help me. They keep wanting to give me a bill or proof of purchase.

Can someone please help me!?

[forumfairy]

You can get proof of usage by completing the form on the link below:-

https://support.vodafone.co.uk/Account-bill-and-top-up/Lost-stolen-and-damaged/Warranty-and-insuranc...

[BandOfBrothers]

Hello @lesleystraw01

Appreciate needing this type of information is born from a loss or theft of the phone which is stressful enough. 

"If you need to make an insurance claim and your insurance company asks for proof of purchase, usage, barring or blacklisting for the device concerned, please complete this form

After sending your form, you’ll get an email from us confirming we’ve received it. We’ll reply with all the information you need within five working days, we can also send it directly to your insurer."

from link Vodafone and Proof of Usage.