RG25 - North Waltham

[Dinning]

Once again we've had to open a fault call for Vodafone coverage off tower at RG25 2AR. Service has been dire since 6th January, several fault calls have been opened and closed without resolving the problems that started 6th January!

Fault call has been escalated once again to network services, sometimes Vodafone monitor and respond to postings on here. Maybe they'll start to call back customers for fix feedback rather than the blanket text we've fixed it and have to log again for escalation! I've worked in the IT industry for nearly 25years and appalled how they deal with customers. One even stated on the phone today I was sarcastic. Mate I haven't even started yet!!

[Jenny]

@Dinning - I’m sorry to hear you’re still having problems in your area.

Everything’s currently looking fine with your local sites.

So we can look into this further, please let us know:

- Does the issue occur if you try your SIM card in a different phone?

- What errors are seen or heard when the issue occurs?

- Does this happen on 2G, 3G, 4G or all?

[Dinning]

- Does the issue occur if you try your SIM card in a different phone? YES and other users
- What errors are seen or heard when the issue occurs? Phone spend most of its time with no service while at home, if it does have service text messages can take hours to come thru, data services arent even worth trying!
- Does this happen on 2G, 3G, 4G or all? All

[Jenny]

@Dinning - So we can look into this further, I’ve sent you a private message with instructions on how to get in touch.

[Dinning]

I have replied to that messsage

[Jenny]

@Dinning - I can see we’ve received  your email, so we’ll be in touch as soon as we can.

[Dinning]

Does the issue occur if you try your SIM card in a different phone? YES and other users
- What errors are seen or heard when the issue occurs? Phone spend most of its time with no service while at home, if it does have service text messages can take hours to come thru, data services arent even worth trying!
- Does this happen on 2G, 3G, 4G or all? All