Ras 797 With Usb K3565

[jairamsa]

Hi

I`ve bought a USB dongle K3565 and after various problems am at the point where I get the error
RAS Error Code 797

Previous threads have mentioned that the modem is not detected.

My Plug and Play is enabled in the BIOS.

After I remove all modems, and restart. The dongle modem is not picked up.
I can manually add, but which modem is it.

On the software install, I see driveres for many different modems?
Which one do I add?

On back of dongle
Model: K3565
HSDPA Usb Stick
CE 06 82
FCC ID:QISK3565

regards Sanj

[Retired-Jon_V]

Hi Sanjay,

Manually adding the modem will not fix the problem, as it is not being detected in the first place

Can you tell me what version of Windows you are using, and also whether or not Vodafone Mobile Connect has automatically installed itself after plugging in the modem?

This will give us some idea of how far the modem is getting with installation. Only after showing up as a CD Drive in order to install the software, will it then switch over to Modem mode and install the rest of the components. If you could let us know whether you see the modem showing as a CD drive or not, and also if you have a USB Mass Storage Device and USB Composite Device showing in Device Manager.

Also tell me what is showing under the Modems listing in Device Manager too.

Once we have this information, we should have some ideas about possible ways to fix the problem

Jon

eForum Team

[jairamsa]

Hi Jon

I have the following setup.

WinXP with SP 3 (HW : IBM Thinkpad T60 with 3.00 GB of RAM)

Today I rebooted as we are not allowed to leave laptops around and it fails to connect.
Error message is : "Mobile Connection not possible. Ensure that no other programs are using your selcted device, and try again in a short while"

Mobile COnnect has been installed and I`ve upgraded to the latest version

I see Modem as
a) Ports : HUAWEI Mobile Connect - 3G PC UI Interface
b) USB Controllers: HUAWEI Mobile Connect - 3 G Modem

Under Modems, I`ve added Vodafone Mobile COnnect.
However now I get the error "Mobile Connection not possible. Ensure that no other programs are using selected device."

If I remove all modems, when I plug uSB in, no MODEMS are loaded.

[Retired-Jon_V]

Under USB Controllers, do you also get a USB Composite Device?

If so, try disabling this, and then right-click on it and choose "Update Driver". Select the automatic process.

If everything goes right, it should then detect the other components of the modem and install all the missing ports and the modem driver itself. You can then re-enable the Composite Device after.

Let me know how you get on with this

Jon

eForum Team