BT network issues on suresignal

[mattogden]

Is there any news on this? I connected our suresignal to the router on the evening of the 20th. It immediately showed up as active in the account on my vodafone. But I just can't get it to connect - Two amber lights and flashing power light. The router is upnp and I've even tried putting the SS in the demilitarized zone.

I contacted Vodfone help yesterday and they said all will be well 12 - 24 hours on. 18 hours on should I sit happy?

Getting the thing to work will be a huge boon ( and keep a couple of Vodafone customers) as we are in a dead spot here!

[Rahim]

@mattogden I’ve had a look at this section within the My Vodafone page, and it appears to be working.

Please can you try again?

Live Chat will also be able to help with adding numbers to your Sure Signal.

@GJCSeaford I’ve checked your Sure Signal via the serial number you gave and can see it’s connected recently (19 August 2016).

Can you please let us know if you’re still having trouble?

@Dgl If you're having trouble with your Sure Signal, can you take a look at our Sure Signal Troubleshooting thread, and then post back your results if you’re not directed to an existing thread?

@dalison Sorry to hear about your experience. 

If there's anything we can help with, please let us know. 

[GJCSeaford]

@Rahim Still no signal to our phones despite multiple resets etc...

[mattogden]

@Rahim I can't even log in now, so have no way to check:

Sorry, you can't log in

We'll need to send you a security code so you can do this, but you'll need to provide us with a phone number first. Please call us:

From a Vodafone mobile: 191 (free)

From other UK landlines or mobiles: 03333 040 191 (standard call charges apply)

From abroad: +44 7836 191 191 (standard call charges apply)

Alternatively, you can visit your nearest store. Please make sure you bring two pieces of identification with you, such as your passport and driving licence.

It may surprise you to learn that there are no fewer than three phones on that account.

Of course the main issue of not having the sure signal do anything has not been addressed, after 4 weeks and 5 days.

[dalison]

Don't you think sorry isn't good enough. I thought I would mention the earlier experience just to show how much your service sucks. Funnily enough I received a mail shot from Vodafone offering your broadband service with no line rental. Do you think I would trust my broadband service to a company that doesn't give a ##~## about customer problems. You guessed it I won't take you up on your offer.

[Sukhi]

@GJCSeaford Our Tech team have remotely reset your Sure Signal. Please allow 6 hours before restarting your phones. 

@dalison If there's anything that we can help with, please let us know. 

[GJCSeaford]

@Sukhi we now have 5 bars on all the registered handsets so it seems the reset from you end has worked. Many thanks for your support.

[Sukhi]

@dalison We do care about our customers. I'm disappointed to read about your experience. If there’s anything that we can do to change this please let us know.

@mattogdenI've sent you a private message with details on how to get in touch.

For anyone else with the same issue, try the steps listed here and if you’re still affected, contact customer service.

@GJCSeaford That's great thank you for letting us know.

[mattogden]

@Sukhi managed to log in - and when trying to add a user I get exactly the same error message as I have had for the last 33 DAYS:

Sorry, there seems to be a problem.
We're working hard to fix the issue, so please try again later.: 500, 2004 - [2o1]

And of course the SS3 is in exactly the same state as it has been for 33 DAYS - unusable!

Is anyone who can do something other than going round in circles and telling me how much they care actually working at Vodafone? Please HELP! 

[Sukhi]

@mattogdenWe do want to help. Please reply to the private message I've sent so that we can securely access your account.

[mattogden]

@Sukhi why do you say my problem is account specific????

MY SURESIGNAL does not connect! Please read this thread! 

I CAN'T ADD NEW NUMBERS! Please read this thread!

Your team have been trying and failing to fix this problem for over a month VIA THIS FORUM so please don't fob me off now.