sure signal

[gjaustin]

My Sue signal no longr works - no lights. Unit number 40131969806. Can you advise whether it is still within warranty.

[BandOfBrothers]

Hi

Sure signals come with a 24 month manufacturer warranty. 

Which model is it ?

Please take a look through these Sure Signal Trouble Shooting threads :

https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Vodafone-Sure-Signal-troubleshooting/td-p/23917...

as these may help to resolve issues. They have links to the key things you can do to try and self resolve the issue you are experiencing.

Please Note : If the Sure Signal displays ANY signs of internal failure then unplug it straightaway and contact Vodafone Customer Services.

It may also be worth trying a different power supply with the SureSignal (Version 1 & 2 ), as there have been some reports of replacement power supplies solving the issues. Even if lights / power are showing. They are available on eBay for around £10. From member cineriv "But firstly, have a look around for a suitable unit with a 12 Volt output @ around 1.5Amp capacity that you could 'borrow' to prove the fault. Suitable units can be found on external hard drives, monitors, printers, routers etc.etc."

[gsmsecure]

Assuming you are reporting a Version 3 with the pass through 3 pin socket?

If so.. remove it immediately from the power supply and do not plug back in, even if advised by Vodafone as it has become dangerous.

The BBC Watchdog programme should also be informed using the link below on my signiture as well as Trading Standards.

Regarding Warranty, Vodafone are replacing these regardless of age and do not be told otherwise.

Please read for further information of the problem and your next steps to obtain a replacement using the link below.

https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Suresignal-V3-Overheated-Blew-Up-Exploded-Hot-B...