BT network issues on suresignal

[mattogden]

Is there any news on this? I connected our suresignal to the router on the evening of the 20th. It immediately showed up as active in the account on my vodafone. But I just can't get it to connect - Two amber lights and flashing power light. The router is upnp and I've even tried putting the SS in the demilitarized zone.

I contacted Vodfone help yesterday and they said all will be well 12 - 24 hours on. 18 hours on should I sit happy?

Getting the thing to work will be a huge boon ( and keep a couple of Vodafone customers) as we are in a dead spot here!

[trolleybus]

Suggested course of action:

1. change the supplied ether cable for a regular CAT5 or CAT6 cable
2. temporarily turn off the routers firewall, or at the very least DOS Defense
3. initiate a 5 second rest - if you have done a 30 second reset today then carry out step 2 once 24 hours have passed.

[DaveCD]

Hi all,

If you're still experiencing issues, please provide the following;

• Sure Signal Serial number.
• The lights you're seeing.
• Home postcode.

I'll then forward this information on to the team for further investigation.

@mattogden,

I can see your Sure Signal has recently been registered.

Please allow up to six hours for it to configure as it's registered successfully.

[mattogden]

@DaveCD I thought I would deregiter and reregister in the increasingly forlorn hope that somehting would change. Still can't add numbers while registering - same error message on the website.

Surely this can't have to wait 6 hours otherwise why have the option to add new numbers at the point of registration?

Could you ask the team to at least investigate that?

Thanks

[mattogden]

Two days on and still exactly the same. Three weeks and more and still no answers. Wow.

[GJCSeaford]

@DaveCD serial number 40140931011, BN25 1BL, I currently have the first 3 lights (red, white, white) all solid

[JRatron]

same for me I'm afraid. Reset twice just to be sure, but no change at all

[GJCSeaford]

@DaveCD now day 8 of no service. Despite assurances from the help desk no one has contacted me or appears to be dealing with the problem. I have supplied the serial number several times but then nothing happens. Considering mine is a business account I am shocked at the lack of support.

[Retired-Charles]

@mattogden - I've sent through a resync of your Sure Signal so please allow time for any updates to happen in the next 24 hours.

@GJCSeaford - I can see that your Sure Signal is contacting our systems. If the phones are still not connecting, please try turning them off and on again. Keep us updated.

[GJCSeaford]

@Charles Unfortunately no signal at all on my phone even after restarting

[Retired-Charles]

@GJCSeaford - Thanks for the update.

As your lighting sequence is indicating that the Sure Signal is communicating with us, please follow these steps and reset the device.

Once you complete this, leave connected for 24 hours.