Re Registering

[ianbradley]

Hi, I couldn't manage my sure signal as the only option shown was "remove me" so I tried deregistering it, only I now can't reregister it as it links the serial number to a device that is still registered, even though I've had a confirmation email to say that it's deregistered.

I have a new phone on a different contract that I need linked with my sure signal, as the old contract will expire in a few months, can someone properly deregister this for me so I can start again?

[Retired-James]

Hi ianbradley,

Thanks for your post here.

Can I ask if you definitely deregistered the Sure Signal and didn’t just remove your number as a user?

If you are having trouble deregistering the Sure Signal simply contact the team using the instructions here, and we can get this double checked for you.

James

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[ianbradley]

I just clicked on "remove me" which now only gives me the option to register a sure signal, which when I try this it says the box is already registered and there are no other management options available.

[Retired-James]

Hi ianbradley,

If you have select remove me, it will only remove your number from the access control list.

You don’t need to worry though, just follow the instructions linked to in my last post and we can get this all sorted for you.

James