Re resgistering my sure signal

[minxy1234anna]

Hi

Can someone from the tech team please help me to re register my vodafone sure signal.

Its not connecting to my phone and tells me on line that is registered to a different user (I bought it new from Vodafone and haven't touched it since installing it).

I have the serial number, please help as the reception in my area is dreadful and I'm worried I'm missing calls.

Thanks

[Retired-Rodney]

Hi @minxy1234anna,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Rodney