Register SureSignal Error

[flarkey1]

Hi,

I'm trying to register a suresignal v2 but the website continually says there is an error. I'm not sure if this is an error at my PC, at the suresignal or with the Vodafone servers.  Have you guys any idea....?

"Sorry – there seems to be a problem.

We're working hard to fix the issue, so please try again later.: 500, 1013"

Sorry – there seems to be a problem.

We're working hard to fix the issue, so please try again later.: 500, 1013

* Required fields

Your Sure Signal

[flarkey1]

Hi, me again,  I have managed to register an old v1 SS, but the new one cant be registered. Can someone at vodafone check if the serial number is correct or already registered?

40114293141?

Thanks 

Flarkey

[Retired-Sarah]

Hi @flarkey1

The Sure Signal with serial number: 40114293141 is registered and showing as last connected 09 May at 09:12.

If you're still having an issue, let us know the following information:

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Sarah

[matyka]

Hello, I have the same error when trying to register my sure device .

Could you tell if if the device is de-registered please.

Thank you in advance .

The Sure Signal serial number:40114518810

[Amanda]

Hello @matyka

Welcome to the eForum. 

It's not showing as deregistered. 

Please speak to our Live help team for further help, as we'll need to access your account.  

Thanks,

Amanda 

[spacey101]

Hi,

I'm also getting the same message when trying to register a Sure Signal on the Vodafone website.

"Sorry – there seems to be a problem.

We're working hard to fix the issue, so please try again later.: 500, 1013"

Can you please tell me if my device is de-registered

(Serial number 40142442047)

Thanks

[spacey101]

Hi,

Sorry, correction to my last posting.

My Sure Signal serial number is 40124242047

Thanks.

[matyka]

hello Amanda

Could you please tell me when will deactivate automaticly if not in use?

Thank you.

[Mark]

Hi All

@matyka

Your sure signal won't become automatically deregistered after a certain length of time.

Please contact our Live help team so we can help with this.

@spacey101

You Sure Signal has been registered, however it hasn't contacted our Network for some time.

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

[sparky93]

im getting the same registration error, and live chat are just filling me with no confidence at all, blaming my local tower for being unable to register, like i have a tower, hence use of sig box the fools...