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29-01-2016 05:36 PM
Hi
Is it a brand new one or a second hand one ?
I ask because a second hand one need to be properly de registered by the original owner.
Can you please check your going through the new Dashboard to register if it's a new one. New Dashboard.
If your still getting issues then I'd suggest contacting Live Chat or Customer service on 191.
Current Phone >
Samsung Galaxy s²⁴ Ultra 512gb.