Register sure signal

[stevethree]

Hi, could someone from the tech team please register my unit please

[drey_p]

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@stevethree wrote:

Hi, could someone from the tech team please register my unit please

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Hi there

You can register your SureSignal online in your account.  There have been reports of the SureSignal part of the online account not working at present.  If you are affected by this, call 191 or use LiveChat - they should be able to help you register the device. 

[stevethree]

Thanks, livechat are helping now.

Cheers

[N0rseman]

Please advise what happens when V1 sure signal fails and although checks including another system reveal no problem it still will not work at home.Made a number of landline calls but so far no result other than suggestion to buy a new sure signal.Unable to use 191 for technical advice as no signal here (black hole) without sure signal.Any constructive help would be appreciated as have spent hours trying to sort this out.Has worked without fault for years but following recent BT broadband outage will not connect.

Best  JP

[drey_p]

Hi again

If you're having Sure Signal problems, please go through the Sure Signal Troubleshooting thread as this may help you to resolve your issue.  It has links to the key things you can do to try and resolve the issue you are experiencing

[N0rseman]

Have been through the card on this with vodafone and spent a lot of time.I also contacted BT which has not resolved the issue.I have a homehub 4.I have tried everything suggested and still will not connect.Have found the call vodafone method to be a dead end as all different solutions and a lengthy process for no result.Please someone help if they can.

V1 serial number 21225092457

Best  JP

[drey_p]

If you are still having issues, please post the information requested in the "issue not listed" link in the Sure Signal Troubleshooting thread

[Retired-Charles]

@N0rseman - Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

• Your speed test results from here.
  
  
• Your ping test results from here.
  
  
• Your external IP address from here.
  
  
• The results of a traceroute. 

VSS Traceroute command

On a PC:

1. Click on Start and select Run
   
   
2. Type CMD into the Run box and press enter/click ok
   
   
3. A black box will appear.
   
   
4. In this box type tracert 212.183.133.177 press Enter
   
   
5. Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.