Ring duration on Galaxy S6 edge plus

[wingco1]

The code **61*121*11(or 10)*30# doesn't work for me. I get a message, "Call forwarding Connection problem or invalid MMI" My phone connects fine so has the MMI changed? I have turned my voicemail off but want to increase the ring duration.

[hrym]

I think Customer Services are trying to help you, and it sounds as though they're able to change the settings on their screen, but that it's not actually taking effect.  The fact that nothing is happening and that they're seeing the old settings tends to confirm that.

That's why I think it's an account issue that needs escalating.   Please go back to Live Chat, explain that there have been previous attempts to make the change that haven't worked and ask them to escalate the issue rather than simply tryinkg to make the changes again.  If that gets nowhere, post back here.

[wingco1]

I was at pains to explain that I had spoken to a colleague on Live Chat yesterday, who promised me that the changes had been made, but actually nothing had changed. The reply was yes I can see the notes on your account. I asked if this could be escalated to Tech Support to see if there was an account problem, and was told it would be sorted out now.

I have a transcript of the chat which I would be happy to post if required.

[Retired-Cara_B]

Hi @wingco1

How is this looking? Do you have any updates?

Cara

[wingco1]

Nothing has changed. Se my post above yours. Two Live Chat sessions on different days, neither resolved my issues. A request to escalate to Tech Support  was ignored. As has been suggested that Customer Support are seeing changes appearing on their screens that are not actually taking effect.

Is it possible Tech Support could look at my account to check why the **61*121*11*25# isn't taking effect and also why 1210 doesn't turn off my voicemail?

Pretty please

[hrym]

It may be that this has indeed been escalated and is in the queue for Tech Support.   It would be helpful if someone could confirm that, though.  Pretty please from me, too.

[Retired-LouiseE]

Hello @wingco1

I am going to send you a Private Message with further help on this. 

Louise

[wingco1]

Hi Louise, thank you for your reply. I've emailed as suggested.

[Retired-LouiseE]

Thank you @wingco1 our team will reply as soon as possible. 

Louise

[wingco1]

Spoke to a very helpfull lady from Tech Support today. She turned off my voicemail as requested. I received a confirmation text to that effect so am confident that it's actually happened this time. Still to be tested though.

She explained, with the voicemail switched off, the ring duration will default to a minute or more. That suits me fine. Apparently these changes could take up to 24 hours to take effect.

[wingco1]

Update to this. My voice mail has been switched off as requested. Unfortunately my ring duration remains at 15 secs. I've tried to set it from my phone using **61*121*11*30# without success. Looks like I'm stuck with it