SS V3 not giving out a signal although lights are correct - was working until sometime last night - has not given out a signal today.
BT Home Hub 5 and I have completed the portforward as per the troubleshooting instructions (opened port forwarding for 8,50,123,500,4500,1723 port). Smart setup has been turned off on the hub.
What light sequence you're seeing: power light, 1st light and 2nd light correct
Your speed test results from here. ping 18ms Download 37.4mbps Upload 9.36mbps
Your external IP address from here. 86.189.214.41
Your Sure Signal serial number: 42151546878
The results of a traceroute.
VSS Traceroute command
On a PC:
Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.
C:\WINDOWS\system32>tracert 212.183.133.177
Tracing route to 212.183.133.177 over a maximum of 30 hops
1 37 ms 2 ms 2 ms BThomehub.home [192.168.1.254]
2 * * * Request timed out.
3 * 12 ms 11 ms 31.55.186.181
4 13 ms 16 ms 12 ms 31.55.186.188
5 12 ms 12 ms 12 ms 195.99.127.38
6 13 ms 12 ms 12 ms peer1-et-1-1-0.telehouse.ukcore.bt.net [213.121.
193.161]
7 17 ms 17 ms 13 ms lndgw2.arcor-ip.net [195.66.224.124]
8 14 ms 14 ms 15 ms 85.205.0.93
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
C:\WINDOWS\system32>
Thanks for your help
Jason
