SS Ver 2 no lights just power light

[fodonovan]

Hi

I bought the above product a while ago and registered it and it has been working fine.

recently it has stopped working and somehow made the signal in the entire property useless.

I have been onto my account and removed myself from the service.

I have tried to re-register,  but it is saying that it is already registered and I am unable to do so.

I then tried a factory reset but to no avail.

Any ideas how I can get it back up and working please?

Many thanks

Fod

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[fodonovan]

Hello

Thank you for this. The troubleshoot didnt work, the results are below

Your speed test result: PING 7MS   DOWNLOAD: 79.45Mbps    Upload: 11.66

Your ping test results: Line quality b*  Ping 33ms  Jitter 1ms

Your external IP address 86.7.143.156

Your Sure Signal serial number:40120536509

Traceroute:  

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     *        *        *     Request timed out.
  2     7 ms     8 ms     7 ms  bmly-core-2a-ae6-608.network.virginmedia.net [80
.1.225.53]
  3    15 ms     9 ms     8 ms  popl-bb-1c-ae3-0.network.virginmedia.net [213.10
5.159.225]
  4    10 ms     9 ms    12 ms  xe-1-0-0-xcr1.lsw.cw.net [166.63.211.129]
  5     9 ms    11 ms     9 ms  ae12-xcr1.lns.cw.net [195.2.28.26]
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

The box now has no lights on at all.

Any help would be greatly appreciated.

[Retired-James]

Hi fodonovan,

If the Sure Signal doesn’t have any lights on at all then it fault indicate that it’s faulty.

If this is the case, I’d get it sent away for a warranty repair. (Providing it’s less than two years old)

James