SS! no 3G signal

[MPHMPH]

Hi my SS1 seems to connect ok when I gard reboot it. I get the first second and fourth lights. But it does not see my 3G device and I do not get a 3G signal. It has been like this for a week now. Rebooted numerous times. 

Serial number: 21221754456

Does it need resetting from VF end?

[MPHMPH]

This was meant to be SS1. All registered phones are affectesd so it is not the phone. 

[MPHMPH]

Further info

Download speed 1.19Mbps

Upload speed 0.37 Mbps

ping 66ms

jitter 2ms

IP address 81.154.242.105

traceroute to 212.183.133.181 (212.183.133.181), 64 hops max, 52 byte packets
1 bthomehub (192.168.1.254) 85.623 ms 96.528 ms 99.923 ms
2 esr9.miltonkeynes4.broadband.bt.net (217.47.154.140) 28.009 ms 29.091 ms 30.984 ms
3 217.47.154.13 (217.47.154.13) 30.050 ms 30.297 ms 30.029 ms
4 213.1.69.26 (213.1.69.26) 33.929 ms 32.799 ms 34.075 ms
5 31.55.164.243 (31.55.164.243) 34.759 ms 35.250 ms 33.044 ms
6 31.55.164.109 (31.55.164.109) 33.967 ms 34.172 ms 34.904 ms
7 acc2-10gige-0-3-0-7.bm.21cn-ipp.bt.net (109.159.248.246) 34.006 ms
acc2-10gige-0-7-0-5.bm.21cn-ipp.bt.net (109.159.248.206) 33.311 ms
acc2-10gige-0-5-0-4.bm.21cn-ipp.bt.net (109.159.248.224) 32.433 ms
8 core1-te0-13-0-17.ilford.ukcore.bt.net (109.159.248.172) 43.040 ms
core2-te0-15-0-14.ealing.ukcore.bt.net (109.159.248.170) 39.120 ms
core2-te0-3-0-14.ealing.ukcore.bt.net (109.159.248.154) 38.468 ms
9 peer1-xe10-1-0.telehouse.ukcore.bt.net (109.159.254.110) 37.354 ms
peer1-xe11-0-0.telehouse.ukcore.bt.net (109.159.254.124) 37.115 ms
peer1-xe10-1-0.telehouse.ukcore.bt.net (109.159.254.110) 37.888 ms
10 lndgw2.arcor-ip.net (195.66.224.124) 41.572 ms 40.662 ms 39.933 ms
11 85.205.116.14 (85.205.116.14) 40.085 ms 38.316 ms 38.125 ms

[MPHMPH]

Sorted. No need for any other action. Thanks

[Sukhi]

Hi MPHMPH

That's great thanks for letting us know :).

Thanks

Sukhi