I bought a new SS V3 on 27th July
I was unable to register it until 29th due to site maintenance “Sorry, we’re making a few tweaks”
After successful registration, I made a successful test call on 29th.
The following week I noticed that the signal strength was back to -118dB (as it was before I installed the SS)
The lights were showing normal, but when I made a call the 4th LED did not come on.
I checked the registration status (once again the site was unavailable most times I tried to connect) but eventaully I got in and it still showed as registered.
Last Friday I kicked off a chat session - this was a frustrating experience because I was initially connected to the personal team and it took some time before I was connected to the business team - and the business team responsible for SureSignal had gone home at 8pm. We agreed I’d call back this week.
I have a BT Smart Hub Type A; other DHCP clients are connecting and using UPnP to set port forwarding rules, but the SS is not apparently doing this – it does get an IP via DHCP though.
On Monday I thought I’d try a reset before calling support again, but it didn’t reconnect - solid red power and flashing internet LEDs. I left it for over 24h but no success.
I’ve now set up port forwarding rules manually, but yesterday, LEDs were flashing red power and amber Internet.
Once again, the support site was down so I was unable to check registration status.
Today, I’m still unable to check registration (what’s the point of a website that is down 90% of the time!??)
I've reset the SS again and now it has different LEDs: flashing red power and solid amber “In use”
S/N 42161751880
Pingtest 8ms
download is 38.17 Mb/s
upload is 9.05 Mb/s
IP 81.156.188.3
C:\Users\abond>tracert 212.183.133.177
Tracing route to 212.183.133.177 over a maximum of 30 hops
1 2 ms <1 ms <1 ms bthub [192.168.1.254]
2 * * * Request timed out.
3 * * * Request timed out.
4 15 ms 15 ms 14 ms 31.55.187.176
5 15 ms 15 ms 14 ms core1-hu0-10-0-0.southbank.ukcore.bt.net [195.99.127.162]
6 16 ms 15 ms 16 ms host213-121-193-203.ukcore.bt.net [213.121.193.203]
7 17 ms 16 ms 16 ms t2c3-et-3-3-0-0.uk-lon1.eu.bt.net [166.49.211.238]
8 19 ms 15 ms 15 ms 166-49-211-254.eu.bt.net [166.49.211.254]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
Please advise how to get this working!
Thanks,
Andrew
.png "Moderator (Retired)"){kind=icon}
