SS1 Configeration issue

[dclclarke]

My Sure Signal v1 was reregistered over 48 hours ago and my account shows it as active however it is still showing the Configeration lights (first light solid, second constantly flashing). Please could someone re sync the device to try and solve this issue. 

[Rahim]

@dclclarke Can you take a look at our Sure Signal Troubleshooting thread, and then post back your results if you’re not directed to an existing thread?

[dclclarke]

I haven't got a clue about port forwarding and shouldn't be expected to as a normal consumer. My Sure Signal one is still showing light one solid and light 2 flashing and has been like this since my first post. I have run the suggested tests and the results are as follows:

Ping: 32ms

Download: 3.07 Mbps

Upload: 0.36 Mbps

IP address: 86.185.217.126

SS Serial No: 21197242403

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1    50 ms     4 ms     3 ms  BThomehub.home [192.168.1.254]

  2     *        *        *     Request timed out.

  3     *        *        *     Request timed out.

  4    24 ms    25 ms    28 ms  213.120.158.141

  5    26 ms    26 ms    26 ms  212.140.235.242

  6    27 ms    26 ms    27 ms  217.41.169.251

  7    27 ms    27 ms    26 ms  213.120.179.83

  8    28 ms    27 ms    26 ms  acc2-xe-2-1-2.sf.21cn-ipp.bt.net [109.159.255.225]

  9    33 ms    34 ms    37 ms  core2-te-0-4-0-16.ilford.ukcore.bt.net [109.159.251.47]

 10    34 ms    33 ms    33 ms  peer6-te0-0-0-13.telehouse.ukcore.bt.net [109.159.254.138]

 11    36 ms    36 ms    36 ms  t2c3-et-3-3-0-0.uk-lon1.eu.bt.net [166.49.211.238]

 12    33 ms    34 ms    38 ms  166-49-211-254.eu.bt.net [166.49.211.254]

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

Trace complete.

I have now been without Sure Signal for over 6 weeks and quite frankly am losing the will to live over this. I even purchased a SS2 that won't even register on your site (serial no. 40121424473).

Could someone offer me a solution that a computer novice can understand or alternatively release me from my Vodafone contract so I can move my 2 remaining handsets to EE who have wifi calling that actually works. Thanks.

[DaveCD]

@dclclarke,

The second SureSignal (40121424473) is registered and active, but hasn't connected since 23 September 2016.

Please ensure your Smart Setup is disabled on your router and ensure the following ports are open;

• 50 (TCP & UDP)
• 53  (TCP & UDP)
• 67 (UDP)
• 68 (UDP) 
• 123 (UDP)
• 500 (UDP)
• 1723 (TCP & UDP)
• 4500 (UDP)
• 33434 - 33445 (UDP)

IP addresses to be allowed on the router & firewall

• 183.133.177-179
• 183.133.181-182
• 183.131.128-191

I can see it's registered successfully, so once the above steps have been followed please perform a reset:

To guide you through this process, please contact your ISP or take a look at Portforward.com.

[dclclarke]

I specifically asked for instructions that a computer novice could understand and none of this means anything to me. My sure signal has worked for years with the current router configeration so why does it need to be changed now. I have tried to open the ports as instructed but have no idea how to allow IP addresses on a BT Home Hub 4.

[cineriv]

Hi dclclarke,

If you are still using the original power supply, it's worth trying a replacement. They do degrade after a period of time.

Have a look around and see if you have a similar power unit that you could borrow  ..... It needs to be a 12 volt unit with a minimum capacity of 1.5 Amps and with the correct plug.

Such power supplies can be found  on External hard drives, monitors, printers, routers, etc etc,

New replacements are available from Amazon or Ebay and cost around £10 - 12 inc. delivery.

Regards,

Mike.

[DaveCD]

@dclclarke,

Please follow the link at the bottom of my last post.

You can then select your router and follow the step by step guide to configure your ports.

You can also contact your ISP that supplied your router for support with this.

[dclclarke]

Yes I know. Already wasted £10 on that with no change.

[dclclarke]

I have followed the instructions but there is no change. You still haven't answered the fundamental question if why I should have to do all this when it worked perfectly well 6 weeks ago. Please tell me what you are going to do to fix this.

[DaveCD]

@dclclarke,

Occasionally your ISP may change something in the background which they don't need to notify you about. This in turn may affect the functionality of certain devices.

To rule out a fault with the SureSignal, test this at another location such as a friend or family members (preferably with a different ISP).