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10-01-2014 10:42 PM - edited 10-01-2014 10:42 PM
Hi, Not sure this is the purpose of a forum, but as it seems to be the only way to contact someone for assistance givng it a shot...
As per standard admin response the results are:
Speedtest results: PING 22ms D/L 29.72Mbps U/L 2.00Mbps
Pingtest results: Packet Loss: (unable to measure due to Java version and x64 bit mac) Ping:22ms Jitter 3ms
IP v4 Address: 86.28.241.117
Trace Route results:
traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
1 192.168.1.1 (192.168.1.1) 3.920 ms 1.012 ms 0.995 ms
2 10.56.4.1 (10.56.4.1) 12.978 ms 11.164 ms 10.840 ms
3 sotn-core-2a-ae9-916.network.virginmedia.net (80.5.168.69) 12.795 ms 13.632 ms 12.413 ms
4 popl-bb-1c-ae14-0.network.virginmedia.net (62.253.175.30) 13.006 ms 13.600 ms 14.143 ms
5 popl-bb-1b-ae13-0.network.virginmedia.net (213.105.159.189) 13.863 ms
nrth-bb-1c-et-300-0.network.virginmedia.net (62.253.175.229) 15.411 ms
nrth-bb-1c-et-500-0.network.virginmedia.net (62.253.175.249) 13.594 ms
6 nrth-bb-1b-et-010-0.network.virginmedia.net (62.253.175.57) 14.594 ms
nrth-bb-1b-ae11-0.network.virginmedia.net (62.253.174.109) 14.937 ms
nrth-bb-1b-et-700-0.network.virginmedia.net (62.253.175.53) 17.155 ms
7 tele-ic-4-ae0-0.network.virginmedia.net (62.253.174.18) 18.574 ms 26.580 ms 18.917 ms
8 ldngw1.arcor-ip.net (195.66.224.209) 32.887 ms 37.855 ms 31.590 ms
9 85.205.116.14 (85.205.116.14) 30.145 ms 33.441 ms 29.543 ms
10 * * *
--> 64 * * *
SureSignal Serial # 21502533629
It hasn't been used for a couple of years, and when i plugged it back in I had to re register it. I have done numerous resets since Monday (5 days ago) and the state for the last couple of days has been lights 1(power) and 2(Internet connection) both lit. Light 4 (connection) flicks maybe once every couple of hours for a fraction of a second.
Anything you can do?
Many Thanks,
Will
11-01-2014 07:26 PM
12-01-2014 11:55 PM
Hi, and thanks.
I chat messaged with a chap and he did something, but still no joy.
The power light is on, the second light is on most of the time with the 4th light flashing. then after a few mins 2, 3, 4 all flash in sequence, the device resets (drops the lan connection). Then 2 and 4 then 3 and then it starts all over again.
It used to work a couple of years ago. then Virgin upgraded my hub and I gave up. I have had my hub switched to modem mode to allow vpn access for work. I have it configured up through a netgear wndr3700 v4 and it works for my vpn, so I figured the vss will work? The net packet tracing on my modem is showing shed loads of traffic when nothing else is active so I know the box is doing something... just not patching my mobiles!
I am at a week of trying now, and frankly sick of the thing. Just looking forward to the end of my contract so I can switch to O2 which has signal coverage :smileyindifferent:
I doubt you can do anything, as your team couldn't two years ago. It was out of sheer desperation that I tried it again. I am on call again in six weeks and need to have vodafone coverage. Its embarrasing working for a company with vodafone mtpas access and I have to divert the line to an o2 pay as you go line to be able to get calls at 3 am.
Please are you able to help?
13-01-2014 12:50 PM
Hi willprocter,
As you’ve just had the update through from Virgin Media, I’d take a look at this post for help.
James