SS1 Still not working

[marti]

My SS1 went down last week, I assume as part of the outage. So far it is still not working. I have rebooted it a number of times, rebooted my router, and changed the location of the SS on the manage page of the website - is there anything thst can now be done to get it up and running again? Last time it went down the only advice I was given by calling 191 was to buy a new one! Serial number is 21222164879

[Retired-Laura]

Hi guys,

@hbs187 – Thanks, for the update. If you wish to discuss this further, get in touch with us here.

@Kendo70 – Thanks for the update.

If we can help with anything else let us know.

@Invincidan75 – Please can you re confirm your IP address? As this is not being found on the data base?

You have the latest version of firmware so this won’t be affecting your Sure Signal.

Please ensure that your IPSEC setting is selected on your router, if you’re not sure how to do this, please contact your internet provider.

@bazza987 – Thanks for this feedback. :smileyhappy:

Cheers,

Laura

[Invincidan75]

Hi Laura, 

My IP address is 86.175.71.116

Dan

[Gemma]

Hi Dan,

I can see your Sure Signal made contact with the network at 11.35pm yesterday.

If it’s still the same, let us know if the light sequence has changed.

Thanks,

Gemma

[Invincidan75]

Hi Gemma,
The power light has stayed lit since Sunday but no other lights have illuminated that I've seen since.
Dan.

[hbs187]

Bazza - thank you so much for your suggestion of changing power supply. We had to order on off the Internet, but as of today, the SS1 is up and running again! I have asked vodafone couple of times if it could be the power supply and was assured that was not the case. They asked me to purchase a new SS but were out of stock.... So thanks again!

[marti]

My SS had been up and running sgain for a week or so, since I bought a new power supply at Bazza's suggestion. I now keep getting messages asking me to confirm my SS location - I have done this a couple of times on the website but still get them - can this be stopped somehow??

[Retired-Matt_Vo]

@Invincidan75 

Sorry, we seemed to miss your post. Are you still experiencing difficulties with your Sure Signal?

@marti

 Can I take your serial number?

Thanks,

Matt

[marti]

My serial numbet is. 21222164879

Regards

[Retired-Matt_B]

Hi marti,

I've made some changes from this end and you should find the messages now stop.

Thanks,

Matt B