Ask
Reply
Solution
31-01-2016 03:08 PM
The other day my SS V2 stopped working all of a sudden, it took almost 7 hours to come back on. It has gone off again as of yesterday and has not come back on since despite countless resets. I have changed network cables, reset the modem, changed the MTU etc all to no avail.
My tracert stats are below,
Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.
C:\Users\JoeCharlene>tracert 212.183.133.177
Tracing route to 212.183.133.177 over a maximum of 30 hops
1 2 ms 2 ms 2 ms 192.168.1.1
2 20 ms 21 ms 20 ms 80-42-192-1.dynamic.dsl.as9105.com [80.42.192.1]
3 24 ms 22 ms 22 ms 10.160.232.64
4 23 ms 22 ms 23 ms host-78-151-225-84.static.as13285.net [78.151.225.84]
5 28 ms 27 ms 29 ms host-78-144-10-23.as13285.net [78.144.10.23]
6 31 ms 31 ms 32 ms ldngw1.arcor-ip.net [195.66.224.209]
7 29 ms 28 ms 29 ms 85.205.0.86
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
I have opened or made sure the relevant ports are working, I have tried everything else and its getting ridiculous now that I cant use my own monthly plan in my house because of this junk!
Thanks
31-01-2016 05:55 PM
Your IP and download and upload speeds look fine.
I’ve checked your Sure Signal and it last made contact with our servers yesterday.
I’ve resynced the Sure Signal from our side as a last resort.
If this doesn’t work, then it looks like your device has developed a fault. If this is the case, as you’re outside of warranty, you’ll need to purchase a new one.
01-02-2016 12:00 PM
@JoeF2k2 - We've checked again and a location move was detected
We've now updated this and resynched again, so please leave the Sure Signal connected for 24 hours.