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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73852 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229881 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203970 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

My sure signal still seems to think I live 50 miles away

i have a problem both my phone a samsung galaxy note 3 and my sons galaxy s4 active both say that we live 88 miles away from where we are but my wife's galaxy note 1 says that we are at the right place, all three are on vodafone if i or my son go 100...

tonytango by 13: Advanced Member
  • 12143 Views
  • 6 replies
  • 0 thanks

Resync Request

Hi TechTeam could you please perform a resync on my Sure Signal 1 device please. Also it may need a firmware update. Serial Number 21224318838 Thanks

2 Sure signals stopped working within days of each other

These (V1) units have been working great for years.... one stopped working early last week...the other stopped over the weekend. No changes have been made locally. I have attempted to reset the units.... they both have one light lit at the moment. Iv...

xentrix by 4: Newbie
  • 14421 Views
  • 22 replies
  • 0 thanks

Sure SIgnal 3 dropping calls and losing connection

After posting back in November I am still having problems with my Suresignal V3. It is working for while and then dropping out with a flashing red light and solid orange internet light with the other two lights off. If I reset the device I get the po...

Please resynch surestart box

HiOur surestart v1 box is no longer working. Only the top power light is on. I have done the recommended power down and reset to no avail. and also reset router. Serial number is 21230520278. It is connected to a BT home hub 4. We have no problems wi...

Problems after powercut

Hi, my sure signal has always worked fine, but since a powercut I just have a red flashing light and 2 orange lights on. I have reset the cable, tried different Ethernet poet on the hub, power re cycled numerous times. Any ideas have no signal withou...

VSS3 not connecting with BT Home Hub 4

Hi Guys, VSS3 status is active. VSS3 will not connect to HH4. Tried opening ports in HH4 but still looking at VSS3 with flashing power light and last 2 lights solid in yellow. What do I need to do?

Sure Signal v3 & Sky Hub - please help !

Hi, I've had a Sure Signal v3 device for about a month mow. At first it worked perfectly. However for the past couple of weeks it loses the connection all the time. The router/modem is the current Sky Hub attached to their braodband service with no c...

Peterbel by 3: Seeker
  • 10871 Views
  • 1 replies
  • 0 thanks

Sure Signal Problem

Hi I hope you can help me because I am at my wits end with the SureSignal I purchased this in August and from day 1 had constant problems with the device working for a few mins/hours then going down for a few hours then coming back up.  I would get a...

alanfox by 2: Seeker
  • 11918 Views
  • 11 replies
  • 0 thanks
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