SUre signal stopped working

[Corkett]

I have been using the sure signal for 2 years now and recently it started playing up and not getting a signal. We thought it was down to our talktalk internet provider so switched to sky broadband, The signal has been working for a few weeks since transfer but has now suddenly stopped working since last Tuesday.

We have added the ports to be opened as suggested in a previous post and reset and unplugeed etc but still not working.

Could you help please as currently have no mobile signal at all!

The sure signal number is 40123659183.

Thanks in advance.

[DaveCD]

@Corkett 

I've checked and can see that the Sure Signal is running an older software, so I've sent the new version through.

Please do not unplug or reset for 24 hours and once the lights have returned to normal, reset your phones whilst in range of the Sure Signal.

If you're still having difficulties, please provide the following information:

• Your speed test results

• Your ping test results

• Your external IP address

• The lights you're seeing on the Sure Signal

• The results of a traceroute

VSS Traceroute command

• On a PC:

• Click on Start and select Run

• Type CMD into the Run box and press enter/click ok

• A black box will appear

• In this box type tracert 212.183.133.177 press Enter

• Paste the output of this command into your reply

This will help us get the quickest possible resolution for you.

Thanks

DaveCD

[Jamiecoan]

Hi,
I am having exactly the same issues as discussed above. I've had a Sure signal installed and working for over a year and in the last week or so it has stopped working. All lights are on the unit (no flashing) my fibre broadband is running at 17mbps down and 7mbps up but my mobile signal is non existent.
My sure signal number is 40134910526.
Please could you help as I am currently without mobile signal at home.
Many thanks

[Gemma]

Hi @Jamiecoan

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Gemma