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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73721 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229858 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203311 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Top up problem

Unhappy mobile broadband customer! For the second month running top up has been taken from my bank account and unable to be credited to my account. Last time this had to be resolved by your customer services team, which incurred me a telephone charge...

Emmie105 by 2: Seeker
  • 14463 Views
  • 3 replies
  • 0 thanks

Sure Signal V3 stopped working

Hi my sure signal has currently stopped working. Power and Internet lights are ok, but when I use the phone the call light does not light up. None of my registered phones are getting a 3 g signal.I have re registered the sure signal and devices, and ...

plattdh by 2: Seeker
  • 14027 Views
  • 1 replies
  • 0 thanks

Incorrect location

Hi, Or suresignal seems to have the wrong location associated with it as google maps gives anyone connected to it a location that is about 200miles away! The location is not any address that has every been associated with the account, and the dashboa...

friedy by 2: Seeker
  • 14986 Views
  • 2 replies
  • 0 thanks

Sure Signal V1 not working for about a month

In common with many in this fourm my sure signal lost connection roughly a month ago after several years of more or less uninterupted service. I have tried resetting as suggested in the troubleshooting guide to no avail. Its serial no is 21197179951 ...

squib by 2: Seeker
  • 16018 Views
  • 10 replies
  • 0 thanks

Sure Signal V1 Stopped Working

Hi, After a long period of not using our V1 sure signal (over a year) due to frequent issues where the device would work for a day or two, and then actually block signal (no service) rather then enhance it, we decided to give it another try when we g...

iPhone 4s unlocking - been waiting over a month and have heard nothing

Dear Vodafone, Having both sold my iPhone 4s and filled in your unlocking form on 23rd September 2014, I'm still yet to receive an unlocking code. Every day the person who purchased my phone has hooked it up to iTunes and it always says it's locked. ...

SS v1 stopped working a week ago

 After several years of working fine my SS v1 has now stopped working. Currently have lights 1 and 2 steady and 4 flashing. Have tried every reset I’ve seen mentioned. Got through to tech team who sent me some information on port forwarding to give t...

hurstj5 by 2: Seeker
  • 16143 Views
  • 7 replies
  • 1 thanks

Suresignal 1 stopped working

I have noticed that my mobile phone signal has stopped and checked the sure signal which is displaying one solid green light and the second is flashing.This suresignal has been installed for a number of years and has worked fine but now does not appe...

ongoing issue with content control

Since I got a new blackberry curve 9320 handset from my insurer a few months ago I haven't been able to access adult content. Talkmobile assure me that they've sorted things their end but I still get the vodaphone message in my browser. What can I do...

Resolved! VSS v1. How long to sort out after switch on?

I have lights 1,2 and 4 on but still no 3G signal.Once the 3 lights are on, can it still take 24hrs to fully work? Really need this as I can't get a signal at home at all

jimbro32 by 2: Seeker
  • 14652 Views
  • 1 replies
  • 0 thanks
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