Back to Help and Support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

Sagem Sure Signal and BTHH3

Go to solution
rookie2013
2: Seeker
2: Seeker

‎03-04-2013 01:15 PM

Ref:  New HH3 and SS Sagem

 

Hi,

 

Have spent a lot of time looking at the many threads on this.  Seems there are issues and different ways forward so thought I'd see if you could point me in the right direction rather than start messing around with all the different solutions posted!

 

I have a Sagem Sure Signal box, serial no 21230526267 and a BTHH 3.  Up until a fortnight ago I had a HH2 and everything worked fine.  Since installing the HH3 I have not got the SS to work.  I am at the same address.

 

The @ will flash green and then go solid for a few minutes, then the 'tick' will flash for a minute.  After this it reverts to the the power light being green and repeats the above sequence.  This will go on for hours+ but it never holds either the @ or 'tick'.

I have left it for more than 24hours several times to go through these cycles, it will usually end up just showing the power light as green and not seem to do anything else.

I have reset both the HH and SS (factory) several times.

I have gone into the HH settings and under advance settings/port forwarding selected the HH (Mac add) and allowed it/applied.  This action is confirmed.

 

This is as far as I have got.  Do you have a stepbystep for HH3, I imagine it is the same for everyone with HH3?  The guides on your forum I've found are dated 2010 and so this would not be uptodate for HH3.

 

Thanks for reading, hope you can help

Richard

0 Thanks
1 ACCEPTED SOLUTION

Go to solution
rookie2013
2: Seeker
2: Seeker
In response to Retired-Kay

‎25-04-2013 11:31 PM

Hi,

 

I've been through many steps now to get a successfully working Sagem Sure Signal and BT HH3, in my case most were not correct or in the correct order.  I started over with factory resets on both items and then the steps below today.  Took a few hours but worked.

 

I have put them in an order that I would now go through if I was starting from scratch, ie just with a new HH3.

 

1. Call BT broadband to get the Sure Signal configured on HH3,

  • your HH3 is accessed via http://192.168.1.254/. and worth having on screen before calling (will need password)
  • BT from a landline: 0800 111 4567
  • BT from a mobile: 0330 123 4567

They will configure via remote desktop, it takes about 15mins and they have understanding and procedures in place.  They required some info about ports which can be found in the second post on this link:

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Need-BT-Home-Hub-3-alternative-so-i-can-use-QoS-...

Worth noting down what they do to the HH3 settings as if you have to do a factory reset in the future the settings would be lost.

 

2. If it is just a new HH3 and not a house move then ask on this forum Vodafone to reset/configure SS from their end.

 

3. It took over an hour for lights to begin flashing and then another hour for it to configure (approx.)

 

That's it.  Hope this might help some and keeps it simple.

 

Thanks to all Vodafone Tech Team.

View solution in original position

10 REPLIES 10

Go to solution
Retired-Dave
Moderator (Retired)
Moderator (Retired)
In response to rookie2013

‎23-07-2013 10:47 AM

Hi rookie2013,

 

Happy to help! :smileyhappy:

 

I've done a resync for you now, so can you reset the Sure Signal again for me to pick that up?

 

Dave

 

If I've helped at all today, why not leave me a little feedback?

0 Thanks