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ccristal · ‎30-09-2014

Hi!
I have a VSS 2 on a BT Hub 5 router. The VSS has been trying to connect to the Vodafone server for a couple of days now (power light flashing).

I have tried the troubleshooting procedure described in this thread, to no avail.

Here are the diagnostic data you requested:

Sure Signal S/N is 40112881400;
Speed test results are here;
Ping test results are here;
External IP address is 31.52.184.208

Traceroute results are:

C:\Users\ccristal>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  BThomehub.home [192.168.1.254]
  2     8 ms     8 ms     8 ms  217.32.142.201
  3     8 ms     8 ms     8 ms  217.32.147.158
  4    13 ms    12 ms    12 ms  212.140.206.82
  5    12 ms    12 ms    13 ms  213.120.180.175
  6    13 ms    13 ms    13 ms  217.41.169.109
  7    13 ms    12 ms    12 ms  acc2-xe-0-3-1.sf.21cn-ipp.bt.net [109.159.251.237]
  8    18 ms    23 ms    22 ms  core2-te-0-0-0-14.ilford.ukcore.bt.net [109.159.251.43]
  9    19 ms    19 ms    19 ms  host213-121-193-156.ukcore.bt.net [213.121.193.156]
 10    20 ms    23 ms    23 ms  lndgw2.arcor-ip.net [195.66.224.124]
 11    20 ms    21 ms    21 ms  85.205.0.93
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

C:\Users\ccristal>

Thank you for any help you may be able to provide.

drey_p · ‎30-09-2014

Hi there

Just so you know there is a statement from Vodafone regarding the SureSignal issues here

PWIAC

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Same problem as everyone else...