Since receiving my Note 7 on the 2nd of September and still being unable to use it (signal problem with handset) then the subsequent recall, I must say I am shocked at the lack of infomation from both Samsung and Vodafone.
Mine is sitting here in it's box, I have been charged for it and charged for the usage, even though I have not been able to use it, I have spoken to CS a few times with very little help at all, one advisor said they had not heard of the recall!?! Seriously come on!
I like a few others I have read on this forum have arranged to sell their older devices to offset the cost of these Note 7's, which by the time we get them will be outdated, no doubt also worth a lot less than they would have being if this sorry state of affairs hadn't happened, but the does not deter from the fact that most of us bought these over inflated mobiles because they were the latest tech item available, we paid over the top to have them from day one, now we are being left behind by Apple once again.
Even more annoying is Vodafone's response, "you can always return the device with the free VR headset and cancel the contract" or you can order a different type of phone! Sorry I did an early upgrade because I wanted the Note 7, not an Apple or HTC device, Samsung and Vodafone have really screwed their customers over this, I appreciate it isn't al their own fault but the treatment of us customers since this started has being nothing more than a shambles and I think they need to be looking at compensating those affected by this.
Sadly those who had ordered and not received your device I feel even worse for you, now if you lived in America you could have had your replacement last Wednesday, yes 9 days ago, but us here in Europe are not as important as the Yanks.
Samsung have lost millions of orders for the new Note 7 to Apple from what I have seen, such a sad state of affairs, lets go back to readily replaceable batteries!
