What is the official line from Vodafone on this?. Had the initial handset and the replacement, neither of which have had any issues and have been the best phone I've owned.
Media reports state to turn off the handset and return it, although given the abysmal customer service on the first recall by Vodafone, I'd like an official answer rather than the 5 or 6 different ones I seem to get everytime I call
