Good afternoon Vodafone Community
I need some helps and guidance.
I upgraded from a Blackberry Bold to a Samsung Galaxy S5 in April 2014. My local Vodafone store in Strand, London setup my phone including connecting my email accounts.
Around July/August my phone (Samsung Galaxy S5) started to re-open read email to the tune of 300/400 in any one day, and sometimes more which had already been read and deleted. Subsequently, I was charged £151.67 & then £97.50 for mobile data usage, being over my limit. Vodafone intially could not explain how this was happening, however i managed to eventually get hold of someone in the Vodafone technical team who went through the setting of my phone, and told me the Mobile data was switched on and i needed to delete my email accounts and re-connect to try and stop the issue happening. The technician confirm that the email issue would have used a lot of data and hence causing my phone to exceed the data limit.
When i asked Vodafone customer services to write-off the data charges because 1. the phone was setup my the vodafone store and I just run with settings which they had use. 2. There was an issue with the phone constantly opening hundreds of emails daily. Vodafone Customer Services only offer to re-imburse £50 even though their staff at the store setup my phone and the issue with the emails is no fault of my own.
Has anyone else had the same problem? How did you resolve this issue? Is there a Ombudsman I can lodge a complaint with? Or will I have to contact the consumer watchdog?
I am looking forward to receiving some help or guidance with regards to this matter, as I am fed-up of being ripped off my big companies.
Regards
Thomasicecool
