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clarrky · ‎13-08-2013

Hi,

I have purchased a 2nd hand sure signal from ebay and have just tried to add it to my vodafone account.

I am getting an error saying that it is already registered.

Please can you de-register it so that I can add it to my account.

THe Serial number is 40121444547

Many Thanks

Ian

AnnS · ‎13-08-2013

Hello clarrky

Due to data protection, the only person who can deregister the devise is the person who had the Sure Signal registered to their account.

You will need to contact the person you purchased the Sure Signal from and ask that person to contact Vodafone to have it deregistered.

If you cannot contact the person, you would be unable to deregister the Sure Signal.

DaveCD · ‎13-02-2015

Our Sure Signal is a means to increase coverage if customers in poor coverage areas wish to do so.

It helps many businesses and individuals have coverage where before this may not have been possible.

Whenever an agreement is taken, there's a cooling off period to ensure both the products and services are suitable for the customers needs.

We take on board your comments and we'll be feeding this back.

DaveCD

Second Hand Sure Signal Needs De-registering