Second Sure Signal

[Stugt40]

Hi.

I just moved to a new house and my V2 sure signal is not reaching very far ( thick stone walls ). I understand that it is possible to have 2 Sure Signals. Can I use a V2 and a V3 on the same Hub ( BT Home Hub 5 ) and can I connect the second one via a Gbit switch also hard wired to the same HH 5 ?

I also understand that if I move from one sure signal zone to the next during a call it will not switch to the next one, but will the phone try and stay connected to the initial Sure Signal box if I do move around during the call rather than look for the strongest signal ?.

If the two zones overlap ( say one is 100% signal strength and one is 10% ) will my phone automattically connect to the one with the strongest signal ( ie not during a call ) ?

Hope that all makes some sense !

Any advice appreciated.

[Retired-Sarah]

Hi @Stugt40

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Sarah