Any unsettled debt has to be reflected on your credit record, but the circumstances may have a bearing on it. There's a dedicated team here who deal with this sort of thing and they can look at the full history and may be able to get the record changed or removed, depending on the history (which they'll have access to). I'm not in a porition to promise anything, but they have been know to remove a default if it's appropriate. In the meantime, it might be worth getting a note put on your file explaining the circumstances and that you dispute the bill, which might help. If the default is removed, remove the note, of course.
Hang on, you'll get a response in due course and this should be quicker than going via the CEO (though you have that option later if you need it).
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