Sky MER and SS

[johndoe1]

Recently took out an iPhone SIM only tariff with VF and at the same time ordered a SS box as I knew there was no VF 3G at home (only get Edge)

I should have read these forums before ordering really as my ISP is Sky and my D-LINK Sky router was changed over to MER the other week, which apparently wont work with the SS box?

Are VF working on this issue, considering Sky are in the process of changing over all their Broadband users from PPPoA to MER?

[Golfpro1dog]

Hi my IP address is. 192.168.0.5

[Spork_The_BOAT]

Thank you golfpro for the bump I'm still waiting from my last message 9 days ago.

[Sukhi]

Hi Spork_The_BOAT

Unfortunately If you're unable to test it with a different router we're unable to help further. I can see that you've already had a replacement Sure Signal, so the issue is not with the device.

Golfpro1dog -  That IP is not UK registered so we're unable to add it to the whitelist. 

Thanks

Sukhi

[Golfpro1dog]

That's my IP address from sky?

[Spork_The_BOAT]

What you have given me is a product which doesn't work and I am seeing many people with many issues.

You are telling me one thing then telling me because I haven't done something which you haven't told me to do you can't help me any further.

My router is the one which comes with sky. I HAVE tried twice with different routers. The bt box is the box which connects the fibre optics to my modem.

I therefore cannot unplug this or how am I supposed to connect with the internet.

I have never known of a company who offer out services with the "boost your 3g from home" with the "plug and play" attitude towards a piece of kit which people without much tech knowledge would not even be able to try to use. I say try as everything you have told me to do I have done and we are nowhere with it. Infact we are at the point 9 days after ignoring my last post where you tell me there is nothing you can do.

I am still paying you for a service which I haven't been able to use at home now for over months.

I will ring up customer services tomorrow see what they can offer and if they can offer nothing else like you said, then i'll seek legal advice.

[Sukhi]

Hi Golfpro1dog

I'm afraid you'll need to contact Sky regarding this as on the RIPE database it shows the IP as been registered in Amsterdam.

Spork_The_BOAT - Can you clarify what serial number you're using and what light sequences you’re seeing? If this is something that we cannot resolve ourselves we'll have to get a case raised.

Thanks

Sukhi

[jattwood]

Please can you check the status of my V3 box?

S/N 40132600228

Public IP:94.4.98.8

Thanks.

[Retired-Kay]

Hi jattwood, 

Your Sure Signal hasn't updated on our servers since the 26th October. I've done a resync for you so please do a reset to complete the process;

-Locate the button on the base of the box next to the Ethernet ports.

-Press and hold the button for approximately 30 seconds.

-Once the lights come back on, release the button.

ghec123, Please supply the following information so that we can help further;

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

Spork_The_BOAT, Drop us an email and we'll get this looked into further for you. 

Take a look here for how to get in touch.

Thanks, 

Kay

[jattwood]

---

@kay wrote:

Hi jattwood, 

Your Sure Signal hasn't updated on our servers since the 26th October. I've done a resync for you so please do a reset to complete the process;

-Locate the button on the base of the box next to the Ethernet ports.

-Press and hold the button for approximately 30 seconds.

-Once the lights come back on, release the button.

Thanks, 

Kay

---

---

Hi Kay,

Perfect, thanks.

All working (using Sky FTTC & MER)

[Ben_H]

Hi jattwood,

That's great news. I'll let Kay know it's all up and running. you know where to find my team if you need a hand with anything in future.

Cheers, Ben