Sky MER and SS

[johndoe1]

Recently took out an iPhone SIM only tariff with VF and at the same time ordered a SS box as I knew there was no VF 3G at home (only get Edge)

I should have read these forums before ordering really as my ISP is Sky and my D-LINK Sky router was changed over to MER the other week, which apparently wont work with the SS box?

Are VF working on this issue, considering Sky are in the process of changing over all their Broadband users from PPPoA to MER?

[ghec123]

Hello,

Please can you help me. Our VSS wont boost the signal on our phones. We thought it may be due to our upload and PING speed. However, our phones are not working at the moment and I have done a speed test and our internet is running at the speed vodaphone said we need for the VSS to work.

Please can someone help. This has been going on since September now!

thanks

Gemma

[Sukhi]

Hi ghec123

Can you provide the following info so we can look into this for you? 

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Sukhi

[ghec123]

Hello,

Please find a screen shot attached.

I provided this to the last 3 people but no one has found a solution.

Our phones can't sustain a call. It just dropped a call mid conversation after only 3 mins on the phone, despite the phone showing full signal. It then showed no connection.

I really hope you can help- it has been 3 months without working phones now

Kind regards,

Gemma

[akgunozsoy]

I have a similar problem. First white light is flashing others are off all the time.

Speedtest results: ping 9ms download 23.74 Mbps Upload: 9.14 Mbps

My IP address is 94.6.18.213

Sure Signal serial number: 40131158384

Traceroute:

C:\Users\PC>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     3 ms     1 ms     2 ms  192.168.0.1
  2     *        *        *     Request timed out.
  3    15 ms    13 ms    11 ms  ip-84-38-37-16.easynet.co.uk [84.38.37.16]
  4    11 ms    11 ms    10 ms  ae99.edge3.London2.Level3.net [212.187.201.57]
  5    11 ms    10 ms    10 ms  ae-0-11.edge4.London2.Level3.net [4.69.200.126]
  6    11 ms    11 ms    11 ms  ae-3-3.ebr1.London15.Level3.net [4.69.141.189]
  7    12 ms    10 ms    10 ms  ae-41-41.ebr1.London1.Level3.net [4.69.167.18]
  8    10 ms    10 ms    10 ms  ae-57-112.csw1.London1.Level3.net [4.69.153.118]
  9    11 ms    11 ms    11 ms  ae-120-3506.edge4.London1.Level3.net [4.69.166.5]
 10    48 ms    33 ms    29 ms  195.50.122.66
 11    29 ms    28 ms    29 ms  85.205.116.2
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.

Should I change anything on firewall rules?

Thanks

Akgun

[Retired-Simon]

Hi akgunozsoy

Thanks for your post.

Your speed, ping and traceroutes are fine and your IP is matched.

I can see that your Sure Signal hasn’t connected to us since 31^st December 2013. I’ve resynced your Sure Signal and it’ll need a factory reset as follows:

• Hold the reset button till all the lights come on or flash (about 30 seconds)
• Keeping the rest button held, remove and re-insert the power lead
• Once all the lights come on or flash, release the reset button
• The VSS should come online within the hour

If this doesn’t work, have you changed your router or ISP recently?

Thanks

Simon

[akgunozsoy]

Hi Simon,

Thanks for your help. It is working now

Akgun

[djandyh50]

I have fixed my SS, i unplugged it and threw it in the bin there problem fixed, Sky is crap and Vodafone is just as bad, Vodafone should buy Sky so we only have to deal with one pile of crap instead of two

[Sukhi]

Hi Spork_The_BOAT

Can you get in touch here making sure you use the correct code so that the email routes through to my team? We'll then get this chased up for you.

akgunozsoy - Thanks for letting us know :).

djandyh50 - If you can let me know what issue you're having, we'll do our best to help.

Thanks

Sukhi

[ghec123]

This is my IP address

90.212.114.175

Thank you

[Spork_The_BOAT]

Serial number 40123693109
Lights are full red power and slow strobing white internet. Been like this since September