Sky MER and SS

[johndoe1]

Recently took out an iPhone SIM only tariff with VF and at the same time ordered a SS box as I knew there was no VF 3G at home (only get Edge)

I should have read these forums before ordering really as my ISP is Sky and my D-LINK Sky router was changed over to MER the other week, which apparently wont work with the SS box?

Are VF working on this issue, considering Sky are in the process of changing over all their Broadband users from PPPoA to MER?

[DaveCD]

Hi typsydog

Thank you for your post and a very warm welcome to the eForum.:smileyhappy:

I have checked your IP address and can see that this is already matched in our system.

So we can assist you with the VSS please can you post the following results to this thread?

 Speedtest and Pingtest

Traceroute.

• On a PC / Laptop :
• Click on Start  and select Run
• Type CMD into the Run box and press enter/click ok
• A black box will appear.
• In this box type tracert 212.183.133.177    press Enter
• Paste the output of this command into your reply.

And finally, your VSS serial number.

Many Thanks

DaveCD
eForum Team

[typsydog]

Thanks.

The serial number is 21230675569

The speedtest was 5.46mbps

Pingtest 49

And traceroute as below.

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

C:\Users\Paul>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  SkyRouter.Home [192.168.0.1]
  2    41 ms    39 ms    40 ms  b01aa3fe.bb.sky.com [176.26.163.254]
  3    45 ms    39 ms    38 ms  10.245.203.97
  4    52 ms    49 ms    47 ms  ip-84-38-37-126.easynet.co.uk [84.38.37.126]
  5    45 ms    45 ms    45 ms  bu4.gr10.telon.uk.easynet.net [89.200.135.145]
  6    61 ms    59 ms    58 ms  AMDGW2.arcor-ip.net [195.69.144.123]
  7    59 ms    59 ms    60 ms  188.111.129.21
  8    75 ms    75 ms    76 ms  85.205.116.6
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

C:\Users\Paul>

[DaveCD]

Hi typsydog

Thank you for your post and a very warm welcome to the eForum.:smileyhappy:

Everything posted looks present and correct so I have forced a resync, please can you reboot the device after a couple of hours and let me know if this has the desired affect.

Hi awilliams

Thank you for your post. and a very warm welcome.:smileyhappy:

I have checked and can see that the IP is already matched in the whitelist and that the serial number has not been registered.

Please can you register your device through 'My Account', if you are unable to do this for whatever reason please follow the Private Message I have sent to you, once we have your response either myself or one of the team will be in touch as soon as we can.

You can find your PM inbox here.

Many Thanks

DaveCD
eForum Team

[typsydog]

No difference I'm afraid !

Any other idea's ?

[Retired-James]

Hi typsydog,

Thanks for the update here.

Can you confirm that you are still having issues?

The reason that I have asked is that all of the details provided look fine and I can see that the Sure Signal updated on the server yesterday so it should now be connecting fine.

If you are still having issues, would you be able to test the Sure Signal on a different connection to rule out a faulty Sure Signal unit.

James

[typsydog]

Nope still not working.

There are two Vodafone users in our house and both of our contracts are due for renewal soon. Unless the Sure signal starts to work, we will have to change network, as we both have minutes left that we cannot use as the reception is so bad in the house.

I am now actively trying to find a network provider that I can get a decent signal from, in the house.

Shame, as we have been with vodafone for a long time now.

Typsydog.

[Retired-James]

Hi Guys

Thanks for your posts here.

@ veenessie, all of the details that you have provided look fine however I can see that there has not been an update on the Sure Signal since 04/10/2012 and as a result I have re-synced the Sure Signal for you from here, please can you perform a reset as instructed at the bottom of my post and let me know how you get on.

@ typsydog, can I ask exactly what light sequence you are seeing so we can direct our attention to the relevant troubleshooting with you.

James

Hold down the reset button until all the lights show (about 30 seconds)

Keeping the reset button held down, remove then re-insert the power lead.

Once all lights display release the reset button.

The Sure Signal will come online in around 1 hour.

[typsydog]

I have a 1st power light. The remaining 3 are not on.

[veenessie]

I have followed the instruction for the reset almost 2hrs ago and it's still not working.

[Retired-Lee]

Hi guys,

Could you keep trying the factory reset for me please?

Cheers,

LeeH