Slow Mobile Broadband

[helenrich]

Hi,

I have just purchased new laptop, running windows 7 and purchased mobile broadband from vodafone and the speed is apalling. Extremely slow browsing. The website states I have excellent coverage for 3G for my postcode but unable to connect. Downloaded mobile connect v 9.4 to work with Windows 7.

I have a green light on dongle and connecting up to GPRS ok. Have tried various rooms in the house and tried upstairs near a window and also outside of the house but unable to connect.

Please assist . . as GPRS speeds unsuitable.

Many thanks

[Retired-Matt_Vo]

Hi Georgie04

First allow me to welcome you officially to the Vodafone eForum you're part of the family now

Have you tried switching the settings within the USB dongle so it only connects to a 3G signal so you can test that you do have a strong 3G connection?

This can be done by selecting settings > network preferences and then select 3G only and let us know what happens, as this should then force your dongle to only connect to a 3G signal and improve your speeds

Let us know how you get on and we'll be in touch if further assistance is needed : D

Thanks
Matthew
eForum Team

[helenrich]

Thanks for you reply. I'm using v 9.4 and do not have Network Preferences listed under settings. Unable to find this option when looking through software. I have checked View, Available Mobile Connections and I can only find GPRS for Vodafone, although 3G connections for other networks are showing.

Please advise.

Cheers

[gazwkd]

Thanks for you reply. I'm using v 9.4 and do not have Network Preferences listed under settings. Unable to find this option when looking through software. I have checked View, Available Mobile Connections and I can only find GPRS for Vodafone, although 3G connections for other networks are showing.

Please advise.

Cheers

Use Manage Devices/Edit, or Manage Connections/Mobile Connections/View/Edit to check and modify device and network settings.