Solid red light, no other lights

[TomCatchesides]

Hello,

I posted in this thread a couple of months ago:

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Version-3-VSS-Power-flashing-Internet-solid-oran...

Now, my Sure Signal has started displaying a new fault. The red light is solid, and no other lights are showing. This isn't covered in your helpful guide to the different error conditions:

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Version-3-Sure-Signal-Troubleshooting/td-p/13933...

Switching the Sure Signal off and then on again doesn't do anything, and it's been like this for a couple of days now.

What can I do to fix this?

With thanks in advance,

Tom

[mrfrazer]

Hi I have been experiencing the same issue. This has been the case for a few weeks now. I have even had it switched off for over a week in the hope it reconnects when I plug it back in, but no joy. This hasn't been the only issue I've had with this device. Considering the amount of money spent this quality of device is unacceptable.

Speed test results:

Ping: 13ms

Download: 30.02 Mbps

Upload: 1.81 Mbps

Ping test:

Ping: 20 ms

Jitter: 2 ms

External IP: 81.102.253.101

Trace route:

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

1 3 ms 3 ms 3 ms router.asus.com [192.168.1.1]
2 15 ms 10 ms 10 ms 10.10.148.1
3 9 ms 10 ms 7 ms brig-core-2b-ae6-724.network.virginmedia.net [80
.3.65.173]
4 12 ms 12 ms 15 ms popl-bb-1b-ae14-0.network.virginmedia.net [213.1
05.159.157]
5 140 ms 14 ms 22 ms nrth-bb-1b-et-010-0.network.virginmedia.net [62.
253.175.57]
6 208 ms 18 ms 17 ms tele-ic-4-ae0-0.network.virginmedia.net [62.253.
174.18]
7 163 ms 23 ms 19 ms ldngw1.arcor-ip.net [195.66.224.209]
8 19 ms 20 ms 18 ms 85.205.116.6
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Sure Signal serial number: 40123659522

Regards

Frazer

[AlanHastings]

Hi there,i have recently had this problem and the broadband speed was low,now i have changed providers the broadband speed is alot faster

speed download 6.86mbps

upload 0.38mbps

ping 76ms

seriel number 40131557866

i hope you can help.thanks Alan

[Retired-Andy]

Hi Alan,

Your download speed and ping test are fine.

Your upload speed is close to the minimum that the Sure Signal needs to maintain a connection to our servers.

Do you have any other devices such as a PC/laptop that use the connection?

If you do, can you disconnect them from the network and see if this helps?

Also, check to make sure the following ports are open/forwarded on your router:-

Port Number

8          TCP      UDP

50         TCP      UDP

53         TCP      UDP

67                     UDP

68                     UDP

123                   UDP

500                   UDP

1723     TCP      UDP

4500                 UDP

33434 - 33445    UDP

Another thing to try would be a different Ethernet cable between your router and Sure Signal.

Can you also post a traceroute please?

VSS Traceroute command

On a PC:

Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.

Let me know how you go on.

Cheers,

Andy

[AlanHastings]

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\wendy suhtherland>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 2 ms 2 ms 2 ms BThomehub.home [192.168.1.254]
2 34 ms 33 ms 33 ms 217.47.211.58
3 33 ms 32 ms 32 ms 217.47.211.161
4 42 ms 43 ms 41 ms 213.1.69.166
5 42 ms 41 ms 42 ms 31.55.165.102
6 41 ms 41 ms 41 ms 31.55.165.57
7 41 ms 41 ms 41 ms 31.55.165.107
8 41 ms 41 ms 41 ms 109.159.250.56
9 52 ms 51 ms 51 ms 109.159.250.19
10 48 ms 48 ms 48 ms peer2-xe0-1-0.telehouse.ukcore.bt.net [109.159.2
54.138]
11 47 ms 47 ms 47 ms 166-49-211-190.eu.bt.net [166.49.211.190]
12 47 ms 47 ms 47 ms 166-49-211-254.eu.bt.net [166.49.211.254]
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Hi Andy,here's the trace route.thanks.Alan

[Gemma]

Hi Alan,

Thanks, your traceroute looks ok.

Please could you let me know if you’ve tested what Andy asked on his previous post?

Thanks,

Gemma

[AlanHastings]

Hi Gemma,i've changed the cable to a new cable but that's all.Alan

[AlanHastings]

Hi Gemma,i've just had a look at the sure signal and the internet light is flashing and the red light is on thayis the only thing differant.Thanks.Alan

[AlanHastings]

Hi,my sure signal box still is not working, can you please help.thanks.Alan

[Retired-Dave]

Hi AlanHastings,

Check the Ethernet lights where the cable is plugged into the Sure Signal. Are they lit, flashing or off?

Also, try plugging the cable into a different socket on the router. If you have one you know works with another device, try that one.

Dave

[AlanHastings]

Hi Dave,just tried the ethernet cable into a diffrent port they have a solid yellow light with the green one flashing beside it,now its just a solid red light on the suresignal.Alan