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Speaking clock

jrrowleyws
4: Newbie

‎23-03-2018 05:17 PM

I don't have a phone plugged into my landline, the only thing connected is my Vodafone router . This month I have a 2 second call to the talking clock on my bill. Anyone else had this? 

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4 REPLIES 4

machare
13: Advanced Member

‎23-03-2018 05:48 PM

Apparently yes.  See  

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TJ
Community Manager (Retired)
Community Manager (Retired)

‎27-03-2018 12:48 PM

That's very strange @jrrowleyws 🤔 Apologies for any inconvenience this has caused. Have you spoke to our customer services to take a look into this for you?

If everything's not been resolved, we'll be happy to investigate further. So we can do this, I've sent you a private message with details on how to get in touch.

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jrrowleyws
4: Newbie
In response to TJ

‎27-03-2018 12:51 PM

I've not had a chance to contact cs about this... Spent a while on chat this weekend renewing my mobile contract! 

 

I'm not that fussed about the 35p, more bothered someone might be able to access my line.

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TJ
Community Manager (Retired)
Community Manager (Retired)
In response to jrrowleyws

‎29-03-2018 09:34 AM

That's completely understandable @jrrowleyws and I appreciate your concern. It sounds like there's been known instances of BT engineers testing the line, which could have caused this charge.

I know it's only 35p, but if you do want us to credit this back to you we'll be more than happy to do so - I've sent you a private message with details on how to get in touch with our team directly, if you decide to contact us about this.

 

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