Stopped connecting

[Keithrow]

I shut down my sure signal and netgear router for two weeks while on holiday. Now I am back, I can no longer connect my iPhone 4.

Resetting it, I get 3 out of 4 lights- power, connectivity & service OK, not users

I only have one vodafone phone connecting to the sure signal

[Keithrow]

Thanks. It pulls up a "My Suresignal button", but that doesn't do anything.

I am also trying to update my profile with my email address. On each occasion I try this, I get 

Validation Errors

• We're unable to access your contact details due to a temporary problem. Please try again later.

 Sure Signal serial number is 21197090604

Many thanks for all your help so far.

[Retired-James]

Hi keithrow,

I can see that there has been a location profile update detected which I have sorted for you today and re-synced the Sure Signal.

Please can you leave this for one hour and let me know how you get on?

James

[Keithrow · Accepted solution]

Many thanks everyone. I think it's working now.

[Retired-Dave]

Hi Keithrow,

If you can provide the details LeeH has requested we'll be happy to look into things.

I'll answer your Sure Signal/My Account question in the meantime. If yours is the owner number for the Sure Signal, then once you've logged in, click the "My Sure Signal" link at the bottom centre of the page. You'll then see any registered Sure Signals you have control over.

Dave