Struggling with sure signal 2

[massey625]

Hello,we have recently bought a 2nd hand sure signal box. it had been de-registerd by the old owners and re-registered to us. everything to do with setting up the box has woked,the correct power light is on.Th only problem is neither my phone or my wifes phone,both on vodaphone contract are getting a signal from it. We have both followed all the troubleshooting tips including switching our phones off,removing battery and sim etc but to no avail. We phoned vodaphone and they said chances are our box needs re-sycned so could you please help us thank you!!

[Gemma]

Hi massey625, 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Gemma

[massey625]

Ping 43mns,download 7.33mbps upload 0.22mbps

ping 33 jitter 3mns

ip address 94.7.21.48

serial number 40113850800

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Toshiba>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 1 ms 2 ms 1 ms SkyRouter.Home [192.168.0.1]
2 28 ms 29 ms 28 ms 027fef72.bb.sky.com [2.127.239.114]
3 28 ms 28 ms 28 ms 5adfcf24.bb.sky.com [90.223.207.36]
4 30 ms 29 ms 30 ms 5adfcf01.bb.sky.com [90.223.207.1]
5 29 ms 30 ms 29 ms 5adfcf00.bb.sky.com [90.223.207.0]
6 84 ms 29 ms 31 ms ae51.edge6.London1.Level3.net [212.113.9.53]
7 30 ms 30 ms 31 ms vl-3513-ve-127.csw1.London1.Level3.net [4.69.166
.66]
8 59 ms 31 ms 30 ms ae-117-3503.edge3.London1.Level3.net [4.69.166.1
38]
9 30 ms 31 ms 30 ms 195.50.118.230
10 31 ms 29 ms 30 ms ae22-xcr1.lns.cw.net [195.2.30.61]
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\Toshiba>

[DaveCD]

Hi massey625,

I can see that there has been a location change which may have been done by your ISP.

I've reset this and resynched the Sure Signal.

Please let me know if this resolves your query.

DaveCD

[massey625]

Only the power button is lit up on the box now,does this mean Ishould reset it from my end too? thanks

[massey625]

ok so all afternoon the system light is continually flashing,surely it should have configured by now?

[Retired-Matt_B]

Hi massey625,

Please reset the Sure Signal box following the steps below:

• Hold down the reset button until all the lights show (about 30 seconds) keeping the reset button held down
• Remove then re-insert the power lead
• Once all lights display release the reset button

Thanks,

Matt B

[massey625]

ive reset the box as outlined above but it is still flashing the configuring button? help please

[massey625 · Accepted solution]

Scrap that its working perfect this morning,thanks for all your help!

[massey625]

Hi again,after getting a few days of our ss working it is now looking like everything is fine lights wise on the box but my phone isnt picking up a signal. Our toddler dropped the box and when I tried to reset it to see if that would help I notice the reset button seems to have broken off 😞 would this be why it doesn't seem to be working now?