Sure Signal 1 - Not Working

[SalsaEngland]

Help please!

Tried to reset the Sure Signal 1 box three times, to no avail. The power light is constantly showing and the third light is flashes frantically ever now and then.

We do not understand why it has stop working.    

Serial number: 21230715076

[BandOfBrothers]

Hi

Please take a look through these Sure Signal Trouble Shooting threads :

https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Vodafone-Sure-Signal-troubleshooting/td-p/23917...

as these may help to resolve issues. They have links to the key things you can do to try and self resolve the issue you are experiencing.

Please Note : If the Sure Signal displays ANY signs of internal failure then unplug it straightaway and contact Vodafone Customer Services. 

It may also be worth trying a different power supply with the SureSignal (Version 1 & 2 ), as there have been some reports of replacement power supplies solving the issues. Even if lights / power are showing. They are available on eBay for around £10.

From member cineriv "But firstly, have a look around for a suitable unit with a 12 Volt output @ around 1.5Amp capacity that you could 'borrow' to prove the fault. Suitable units can be found on external hard drives, monitors, printers, routers etc.etc."

[SalsaEngland]

Light one on, light two flashing after last two resets.

Can you please Re-Syc our device. We've had no phone at home for two weeks!

[Rahim]

@SalsaEngland I've sent an update as well as performing a resync on your Vodafone Sure Signal to help resolve your issue. 

Please allow up to 24 hours before resetting your device from the unit itself. 

Let if know if you need any further help.