Hello,
We've had our Sure Signal 1 box for about 3 years now and it's always worked fine. The last couple of weeks we had a fault with our BT phone line, though the broadband continued to work as did the Sure Signal box. On the day before Christmas Eve the upload speed dropped to 0.11 and so the Sure Signal stopped working, however BT fixed the line the next day and our broadband speed is back up to a steady 6 mbs and upload to around 0.36 - 0.38, which is better than it was before the problem occured. However, despite numerous resets over the last couple of days, following advice on here, it still won't work. There's a steady green light on the back of the unit and the orange light is blinking sporadically. On the front only the first green light indicating power is steady on. When I do the reset the second light blinks green, but eventually goes out.
The serial number is 21230492437
ISP is BT using a BT Home Hub 4 (been using since January 2014 - no prior connectivity problems)
Broadband speed 6.23 Mbps
Upload 0.38
Ping 33
I have taken a look at the Home Hub and the Sure Signal box appears with an IP address of 192.168.1.65 Following the reset it states its Connected, but once it's given up trying is disappears from the Home Network screen.
We have all the usual household devices, computer, laptop, Xbox, iPads, iPhones etc. All connecting to the internet with no problems.
Maybe the box has died?!
Thanks in anticipation!!
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