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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 74087 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229923 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 204031 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Iphone 6 No Service

Hi i have have recived my iphone 6 and new vodafone sim, and at the time of order (from carphone warehouse) i gave my Pac code. I popped the sim in on friday and since then all i have got it No Service on the iphone 6. Now i hope that this is just du...

dhallam56 by 4: Newbie
  • 39536 Views
  • 13 replies
  • 0 thanks

Texting Croatia

I have a blackberry bold 9780 - I have been through extensive testing on the phone with vodafone but to no avail. I cannot send text messages to Croatian mobile's beginning +385 98 (I believe this is the t-mobile network). It has worked previously bu...

Returning faulty iphone 6 - please help

Hiafter 3 weeks of nightmare exchanges with the customer service in store, on the phone and via chat, it was finally diagnosed that the phone I received is faulty. Therefore I need to exchange it but all behold, the phone and chat lines are not avail...

Transfer ownership of VSS

Can you help me change ownership of a VSS, I no longer have a vodafone account?Thanks 

sg1234 by 2: Seeker
  • 13799 Views
  • 3 replies
  • 0 thanks

Order delayed

Hi, I placed an online order for a iPhone6 plus and an iPhone6 in early October and the online system said I would receive them by the end of October. I picked collect in store as I'm out almost throughout the week.I didn't receive any update regardi...

JayL84 by 2: Seeker
  • 13041 Views
  • 4 replies
  • 0 thanks

Proof of purchase

Please please can somebody send me proof of purchase I need it for an insurance claim and finding it beyond belief so hard to get it please help

Est1989 by 2: Seeker
  • 13535 Views
  • 3 replies
  • 0 thanks

Sure Signal - no lights at all - urgent warranty question

Hi, my suresignal seems to have died completely - there are no lights - they don't even flicker momentarilly when plugged in or a reset is attempted. I understand that the units have a 2 year warranty, however unfortunately I can't find the receipt. ...

nbr_uk by 2: Seeker
  • 13582 Views
  • 2 replies
  • 0 thanks

Tethering - Mobile data link lost Motorola razr i

Hi, When I try and use the tether on my motorola razr i I get the message 'data link lost'. On looking through the forums I see that the solution is to add ,dun  to my default setting in APN type (ie  default,dun) When I try and do this I get the fol...

brodie14 by 2: Seeker
  • 20337 Views
  • 5 replies
  • 0 thanks

Unlocking iPhone 5

I want to unlock my iPhone 5 after upgarding to a iPhone 6 Plus - I've completed the online form and received the confirmation email advising that the request has been actioned. However, when I put an EE SIM in the phone and connect to iTunes there i...

Sure signal 1 not working after ISP switch

Hi there, I have had a VSS 1 for a long time, and had no problems. I switched ISP to BT Infinity about 2 weeks ago. This is much faster than my old ISP. Currently the unit has either a solid power light alone, or a flashing power light. I have tried ...

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