Sure Signal 1 all lights on

[clearypa]

Have a Sure Signal 1, all four lights are on and box will not respond to reset button. 

Power off off and on (with and without reset button pressed) drops the Sure Signal back to same condition; all four lights on.

does anyone have an explanation of what all four lights signifies?

if this is a failed box, is there a repair programme? 

[BandOfBrothers]

Please take a look through these Sure Signal Trouble Shooting threads :

https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Vodafone-Sure-Signal-troubleshooting/td-p/23917...

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Troubleshooting-Please-read-before-posting/td-p/...

as these may help to resolve issues. They have links to the key things you can do to try and self resolve the issue you are experiencing.
.

FAQs : https://support.vodafone.co.uk/Network-and-coverage/Sure-Signal/

To note the Sure Signal Device comes with a 24 month warranty.

[clearypa]

Regret that I have already followed trouble shooting tips and used the procedure to "reset" the Sure Signal (SS1).

SS1 does not respond to reset button (held for 1 minute or more)while power is on.

only option is to remove power cable and holding reset button during power cable insertion gives same result eventually ..... All four lights on.

Any ideas?

[cineriv]

Hi clearypa,

The most likely cause of all lights being on is a degraded power supply.

The only way to check is by substitution with another power supply with the rating of 12 Volt @ 1.5 or 2 Amp power unit.

If you require one, they are available from Amazon or Ebay cost around £10 -12 inc. delivery.

Regards,

Mike.

[Sukhi]

Hi @clearypa 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Sukhi