Sure Signal 1 needs resetting every day

[clareallan]

My Sure Signal 1 used to occasionally drop signal and the bottom light would go out. This could be resolved by resetting it. Recently though, it needs to be reset every single day. Once it's gone through the resetting process, the signal comes back for a couple of hours and then drops out again. It is very frustrating as I live in an area with a poor mobile signal and, without the sure signal, I have little to no coverage. My internet connection is good (I can happily stream tv etc.) and I just don't understand what the problem is.

[clareallan]

Just to add:

My download speed is 8 mbps and my upload is 800 kbps. My understanding is that that should be ok?

[Amanda]

Hi @clareallan

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.