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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73720 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229858 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203310 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Dongle help

Not sure if I have posted this in the right place or not so sorry if it's wrong.I bought a Vodafone dongle that came pre loaded with 1gb. Now after following all the instal instructions every time I try to go online it refers me to the top-up page! S...

Cal1304 by 2: Seeker
  • 12608 Views
  • 2 replies
  • 0 thanks

Sure Signal 1 and BT Infinity Home Hub 3

 I have had a SureSignal working perfectly on my BT Infinity Broadband for over a year, and previously on my standard Broadband. I am currently using BT  Home Hub 3.  Recently the SS has stopped working. I have reviewed the troubleshooting pages. The...

Mobile browsing & data charges

I bought my first Blackberry Curve 9300 in April. I took out a pay monthly contract which allows me 100mb of data per month, with unlimited data for the first 3 months.  I received a warning message yesterday  which states that my average usage per m...

mell1969 by 2: Seeker
  • 16164 Views
  • 15 replies
  • 0 thanks

my smart mini won't rotate

I got this 3days ago and no matter what I do it won't rotate at all! Does anyone else have this problem and know how to fix it? It's really irritating now

Phone recognition lost

I have a new Sure Signal for an IPhone 5S working through a BT Home Hub. It worked fine until I replaced the supplied Ethernet cable with a 5m long Cat6 cable to improve its location. Reception is very good but if I go out of range and then return, t...

nearly new - time limit?

Have been pondering a new handset for a while now as i can upgrade july 20th.Was very keen on the blackberry q10 however its suddenly been taken off of the device page and can only be found on the nearly new page. Is there usually a set time period t...

Vodafone thinks my SureSignal has moved - four days running!

For four days now I've had an email and SMS telling me that my SureSignal has moved.  Signal box is 40111331688. It hasn't moved, it's still where it has always been.My IP address has not changed (I have a static).My internet provider hasn't changedM...

Returns policy

Hi  I have moved house and have zero signal at my new address. It seems my only option is to buy the Sure signal. Please can you confirm what your return policy is if I buy it online as I don't want to spend £100 on this only to find it won't work fo...

jj01 by 2: Seeker
  • 11055 Views
  • 1 replies
  • 0 thanks

New Sure Signal User's Can't Connect

I have had a sure signal for 3 years now and it's been working fine. About a month ago I wanted to add a new work phone as a user. I went to my account and the sure signal was not there anymore although it was still working fine with my personal phon...

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