Sure Signal 1 stopped working and cycling lights

[slacey99]

I have a sure signal 1, it has been working ok but has now stopped working with no other changes being made to phones, PC or router etc.  The power light comes on green, light two flashes and then becomes solid green, light 4 will flash green and then all lights go out and the cycle starts again.  I have reset the device as per the instructions, I have called the support team and they said they have also reset the device but its still not working.  I have another suresignal I use at my place of work at another location that I plug  into the same cable on the same router and that works perfectly straight away.  The internet download speed is never less than 9mbs, the device serial number is 21227855588.

IPv4 address is 2.124.24.223

speedtest results

IP_ADDRESS	TEST_DATE	TIME_ZONE	DOWNLOAD_MEGABITS	UPLOAD_MEGABITS	LATENCY_MS	SERVER_NAME	DISTANCE_MILES
2.124.24.223	09/05/2014 22:02	GMT	10.25	0.99	16	Bristol	50
2.124.24.223	09/10/2014 12:36	GMT	10.12	1	16	Bristol	50

pingtest results

IP_ADDRESS	TEST_DATE	TIME_ZONE	PING	JITTER	PACKET_LOSS	SERVER_NAME	GRADE	MOS	DISTANCE_MILES
2.124.24.223	09/10/2014 12:41	GMT	21	8	0%	Coventry	A	-4.39	100

traceroute results

C:\Users\Steve>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  SkyRouter.Home [192.168.0.1]
  2     *        *        *     Request timed out.
  3    12 ms    14 ms    14 ms  02780a22.bb.sky.com [2.120.10.34]
  4    15 ms    16 ms    14 ms  lndgw2.arcor-ip.net [195.66.224.124]
  5    13 ms    13 ms    14 ms  85.205.0.86
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

C:\Users\Steve>

[Retired-Kay]

Hi slacey99, 

The information you've provided is fine. Your Sure Signal is also running the latest firmware version. 

Please try the Sure Signal at your place of work. We can then determine if it's a fault with the device itself.

Thanks, 

Kay

[slacey99]

HI

I have tried the sure signal unit at my place of work and it is not working and cycling the lights as it does at home.

I assume this shows that it is a probelm with the box itself, can it be resynced?

Steve

[Retired-Kay]

Hi slacey99, 

It does sound like a faulty device unfortunately. As it's likely to be outside of warranty by now, you can purchase a new one here. 

It's unlikely to resolve the issue but I've done a resync for you. Please do a reset to complete the process;

1 - Hold the reset button until all 4 lights are solid. Don't let go of the button until step 4

2 - Remove the power cable then the LAN cable

3 - Insert ONLY the power cable

4 - When the lights flash 1, 2, 3 then 4 release the reset button and wait for the unit to boot (5 minutes should do it).

5 - Insert the LAN cable and wait 

Thanks, 

Kay

[slacey99]

Thanks , as you thought this didn't work, i'll assume its a faulty device and by a replacement

Steve