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Solution

Sure Signal 2 - Stopped working

spgennard
2: Seeker
2: Seeker

‎09-07-2014 11:48 PM

Hi our Sure Signal 2 has stopped working.

 

Symptoms:

 

When turned on the device both lights flash and then disappear... I've done some diagnostics as requested in other messages..

 

Any help would be great.

 

--

Stephen.

 

 

s/n: 40110918388

Download speed - 43.58, Upload - 12.70, using plus.net fibre

Packet loss: 0%, Ping: 33ms, Jitter 1ms

IPv4: 80.229.225.55

IPv6: ::ffff:50e5:e137

 

h-3.2# traceroute 212.183.133.177 

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

 1  10.0.1.1 (10.0.1.1)  0.965 ms  0.825 ms  0.617 ms

 2  lo0-central10.pcl-ag01.plus.net (195.166.128.182)  18.429 ms  26.030 ms  18.607 ms

 3  link-a-central10.pcl-gw01.plus.net (212.159.2.160)  18.142 ms  18.535 ms  18.062 ms

 4  xe-10-0-0.pcl-cr01.plus.net (212.159.0.192)  18.094 ms  18.510 ms  17.960 ms

 5  xe-11-1-0.edge3.london2.level3.net (212.187.201.209)  18.262 ms  30.230 ms

    xe-11-2-0.edge3.london2.level3.net (212.187.201.213)  18.288 ms

 6  vl-3101-ve-127.ebr1.london2.level3.net (4.69.202.169)  18.873 ms  19.177 ms  18.888 ms

 7  ae-46-46.ebr1.london15.level3.net (4.69.159.70)  18.759 ms

    ae-48-48.ebr1.london15.level3.net (4.69.159.78)  18.729 ms  18.806 ms

 8  ae-42-42.ebr1.london1.level3.net (4.69.167.22)  18.490 ms  19.285 ms  18.983 ms

 9  ae-57-112.csw1.london1.level3.net (4.69.153.118)  19.056 ms

    ae-56-111.csw1.london1.level3.net (4.69.153.114)  19.357 ms

    ae-58-113.csw1.london1.level3.net (4.69.153.122)  19.026 ms

10  ae-115-3501.edge3.london1.level3.net (4.69.166.130)  19.036 ms  19.038 ms

    ae-116-3502.edge3.london1.level3.net (4.69.166.134)  18.764 ms

11  cable-wirel.edge3.london1.level3.net (195.50.124.26)  30.722 ms

    195.50.118.230 (195.50.118.230)  27.724 ms

    cable-wirel.edge3.london1.level3.net (195.50.124.26)  31.166 ms

12  ae22-xcr1.lns.cw.net (195.2.30.61)  19.460 ms

    ae3-xcr1.lsw.cw.net (195.2.30.53)  20.907 ms

    ae22-xcr1.lns.cw.net (195.2.30.61)  27.698 ms

13  * * *

14  * ae15-xcr1.lns.cw.net (195.2.30.114)  23.530 ms *

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sh-3.2# 

 

0 Thanks
5 REPLIES 5

DaveCD
Moderator (Retired)
Moderator (Retired)

‎11-07-2014 11:30 AM - edited ‎11-07-2014 11:31 AM

Hi spgennard,

 

I have tried to check the Sure Signal from this end, however the serial number is not recognised.

 

Please check the serial number and post back.

 

Your speeds look fine and the IP address is accepted, although step 13 of the traceroute appears to have timed out.

 

Please also perform another traceroute.

 

DaveCD

0 Thanks

spgennard
2: Seeker
2: Seeker
In response to DaveCD

‎12-07-2014 10:14 PM

The number quoted in the txt messages is 40110918386.. do wants its mac address to?

 

Doing a quick scan of 212.183.133.177 reveals I can access it.. eg:

 

Nmap scan report for cluster4.vap.vodafone.co.uk (212.183.133.177)

Host is up (0.0063s latency).

Not shown: 997 filtered ports

PORT     STATE SERVICE

21/tcp   open  ftp

554/tcp  open  rtsp

7070/tcp open  realserver

 

Nmap done: 1 IP address (1 host up) scanned in 4.47 seconds

 

and a traceroute..

 

Stephens-MacBook-Pro:~ spg$  traceroute 212.183.133.177 

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

 1  10.0.1.1 (10.0.1.1)  3.643 ms  0.820 ms  0.671 ms

 2  lo0.11.central11.ptn-bng01.plus.net (195.166.128.229)  19.178 ms  18.985 ms  19.161 ms

 3  irb.11.ptw-cr02.plus.net (84.93.249.18)  22.557 ms

    irb.11.ptw-cr01.plus.net (84.93.249.17)  24.128 ms  19.810 ms

 4  te-3-4.car5.london1.level3.net (217.163.45.181)  20.222 ms

    ae2.ptw-cr01.plus.net (195.166.129.4)  21.741 ms

    te-4-2.car5.london1.level3.net (217.163.45.249)  20.380 ms

 5  ae1.pcl-cr01.plus.net (195.166.129.1)  19.820 ms

    te-3-4.car5.london1.level3.net (217.163.45.181)  20.345 ms

    te-4-2.car5.london1.level3.net (217.163.45.249)  20.088 ms

 6  ae-52-52.csw2.london1.level3.net (4.69.139.120)  19.978 ms  19.893 ms

    ae-228-3604.edge3.london1.level3.net (4.69.166.158)  20.058 ms

 7  195.50.118.230 (195.50.118.230)  20.728 ms

    ae-228-3604.edge3.london1.level3.net (4.69.166.158)  19.973 ms

    cable-wirel.edge3.london1.level3.net (195.50.124.138)  20.507 ms

 8  cable-wirel.edge3.london1.level3.net (195.50.124.26)  20.101 ms

    ae-48-48.ebr1.london15.level3.net (4.69.159.78)  21.169 ms

    ae10-xcr1.lns.cw.net (195.2.30.5)  23.274 ms

 9  * ae-44-44.ebr1.london1.level3.net (4.69.167.30)  22.859 ms *

10  * * ae-59-114.csw1.london1.level3.net (4.69.153.126)  20.258 ms

11  * * *

12  * * cable-wirel.edge3.london1.level3.net (195.50.124.26)  20.693 ms

13  ae10-xcr1.lns.cw.net (195.2.30.5)  39.157 ms  21.012 ms *

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0 Thanks

Retired-Ian_
Moderator (Retired)
Moderator (Retired)
In response to spgennard

‎14-07-2014 08:20 AM

Hi spgennard,

 

Can you check the ports and make sure that match this:

 

•8   TCP   UDP   Unassigned
•50  TCP   UDP   Remote Mail Checking Protocol 
•53   TCP   UDP   Domain Name System (DNS)
•67   UDP   Bootstrap Protocol (BOOTP) Server; also used by Dynamic Host  Configuration Protocol (DHCP RX)
•68   UDP   Bootstrap Protocol (BOOTP) Client; also used by Dynamic Host   Configuration Protocol (DHCP TX)
•123   UDP   Network Time Protocol (NTP)—used for time synchronization 
•500   UDP   Internet Security Association and Key Management Protocol   (ISAKMP)
•1723   TCP   UDP   Microsoft Point-to-Point Tunnelling Protocol (PPTP)
•4500   UDP   IPSec NAT Traversal  All Routers
•33434 to 33445   UDP   Traceroute for IP location check and bandwidth estimation
 
I can see that the Sure Signal has been moved.
 
When this happens you need to allow 24 hours for it to set up.
 
If you switch it off, the set up will start again from the beginning.
 
Thnaks,
 
Ian

0 Thanks

spgennard
2: Seeker
2: Seeker
In response to Retired-Ian_

‎14-07-2014 08:23 AM

Hi Ian,

 

The "Sure Signal" has not changed, the only thing that has changes is that I am now on fibre where as previously I was on ADSL but I'm still with the same provider (plus.net)

 

How would you want me the check the above ports out?

0 Thanks

Gemma
Community Manager
Community Manager
In response to spgennard

‎14-07-2014 01:00 PM

Hi spgennard,

 

For help with checking your ports, please see here.

 

If it’s still not connecting after this, please let us know the exact light sequence you’re now seeing.

 

Thanks,

 

Gemma

0 Thanks