Sure Signal 2 stopped working overnight

[dlf]

My Sure signal 2 was working perfectly last night, this morning at 6am power light solid, 2 lights flashing together. will not set. Phoned business customer services, not helpful, may have been a firmware update overnight but they don't know! Only advice leave for 6 hours. Asked how they could help they said could divert to my landline then told me the relevent department not open until 9am!. 

Is there a general problem, my internet is fine, no power cut in the night. Any help appreciated, losing faith in Vodafone all over again.

[Ben_H]

Hi folks,

I'm very sorry if any of you had issues with your Sure Signal services yesterday. We aim to reply to posts within 24 hours so if you need immediate support in future, I'd recommend chatting with Live help or 191.

We were made aware of a small number of Sure Signal queries in the London area yesterday. This was fixed very quickly and we managed to get to the bottom of this at the time it was sorted.

In the meantime, please accept my apologies. The services were restored for those affected by this fault but if you're still seeing issues, please take a look at our Sure Signal Troubleshooting thread.

Many thanks, Ben